SAP PI‑PO / CAR Functional Analyst – AMS Application Support
Kyndryl · Remote · Mexico City, Mexico · 6mo ago
Who We Are
At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.
The Role
1) Incident and Request Management (AMS)
- Analyze, diagnose, and resolve functional incidents related to SAP PI/PO, including integration monitoring, review of mappings, adapters, channels, queues, traces, and error logs.
- Address incidents and requests in SAP CAR, validating processes such as POSDTA, TLOG loading, sales, inventory, and data reconciliation.
- Verify the correct flow of information between SAP, PI/PO, CAR, and external systems, identifying deviations and implementing corrective actions.
- Manage tickets according to priority, impact, SLA requirements, and operational guidelines established by the AMS service model.
2) Functional Analysis and Process Validation
- Review and validate functional configurations and parameters in PI/PO and CAR, ensuring alignment with defined business processes.
- Assess data integrity, consistency, and behavior across integrations, validating the logic implemented in mappings, business rules, and transformations.
- Ensure correct end‑to‑end execution of processes dependent on interfaces and data repositories (retail, sales, inventory, POS operations, etc.).
- Document findings, analysis results, applied solutions, and recommendations.
3) Technical Coordination within the SAP Ecosystem
- Collaborate with ABAP, integration, infrastructure, network, DBA teams, and other SAP modules to resolve incidents with cross‑module dependencies.
- Coordinate technical adjustments derived from incidents or change requests (mappings, rules, connections, certificates, connectivity, CAR configurations).
- Ensure the correct implementation of solutions in accordance with AMS governance and established operational standards.
4) Documentation and Operational Compliance
- Maintain up‑to‑date functional documentation, including configurations, test evidence, integration flows, diagrams, critical parameters, and operational guidelines.
- Prepare documentation required for audits, process reviews, or internal control changes.
- Record recurring solutions and best practices to strengthen team knowledge and operational continuity.
5) Support for Testing, Changes, and Releases
- Participate in SIT/UAT functional testing related to PI/PO and CAR, validating fixes, integrations, data loads, and adjustments.
- Validate functional deliverables during release cycles, ensuring operational continuity following changes in integrations or CAR processes.
- Provide support during post‑release stabilization, monitoring integrations, queues, POSDTA loads, TLOGs, and data‑processing flows.
6) Continuous Improvement within the AMS Model
- Identify opportunities to optimize integrations, flows, business rules, and processes related to SAP PI/PO and SAP CAR.
- Propose actions to improve stability, performance, and functional traceability.
- Contribute to initiatives focused on automation, documentation enhancement, and operational efficiency.
Who You Are
Required Technical Knowledge
SAP PI/PO Functional Experience
Interface monitoring and end‑to‑end operational oversight.
Graphic and Java‑based mappings, including mapping logic validation.
Adapter handling (File, JDBC, SOAP, REST, IDoc, RFC, etc.).
Configuration and troubleshooting of communication channels.
Management of synchronous and asynchronous messaging scenarios.
Error detection, trace analysis, and troubleshooting across integration flows.
SAP CAR Functional Experience (ideally in the following areas)
POSDTA processing and monitoring.
TLOG loading and transactional data processing.
Retail processes such as sales, inventory, and movement postings.
Data reconstruction, reconciliation, and consistency checks.
Integration with SAP ECC/S4 and external POS systems.
Additional Technical Skills
Solid understanding of SAP on‑premise and cloud integration concepts.
Ability to read and interpret logs, analyze data, and validate payloads and message structures (XML/JSON).
Basic SQL knowledge (preferred).
Familiarity with ITIL methodologies in AMS environments.
Soft Skills
Clear and effective communication with technical teams and key business users.
Strong functional analysis capabilities and structured diagnostic skills.
High attention to detail, disciplined documentation, and organized execution.
Collaborative mindset with the ability to work across different IT areas.
Results‑oriented approach and commitment to continuous improvement.
Ability to manage priorities and handle multiple incidents simultaneously.
Education and Certifications
Bachelor’s degree in Systems Engineering, Computer Science, Information Technology, or a related field.
Preferred: SAP integration‑related certifications or technical training in PI/PO or CAR.
ITIL certification preferred.
Experience
Proven experience providing SAP functional support within an AMS model.
Demonstrable hands‑on experience with SAP PI/PO and SAP CAR. (5 years)
- Knowledge of development and business tools used at Palacio de Hierro
Participation in integration projects, stabilization efforts, or deployment initiatives.
Being You
The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.
What You Can Expect
Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.