Senior Manager, Data Center Operations

Make an impact at NTT Global Data Centers

Join NTT Global Data Centers and be part of a team that drives innovation and sustainability in the digital world. With over 150 data centers across more than 20 countries globally, we offer unparalleled opportunities to work on cutting-edge technology and transformative projects. Experience a collaborative, innovative, and inclusive workplace where your ideas are valued, and your growth is supported.

Your role at a glance

The Senior Manager, Critical Facilities Operations and Maintenance is a senior management role, responsible for the operational integrity, commissioning and regulatory compliance of the electrical power, mechanical, monitoring and control systems, and the processes that maximize customer uptime in the most cost-effective way for a highly available, concurrently maintainable, fault tolerant Enterprise Class Data Center. This role interacts with employees, vendors, partners, contractors, and clients.

This senior management role is accountable for leading cross functional teams, fostering a collaborative and innovative team culture focused on achieving operational excellence.

What we are looking for

Key Roles and Responsibilities: Provides applied electrical, mechanical, integrated control and water chemistry technical expertise for the entire data centre. Coordinates the activities of contractors and consultants for daily operations and critical maintenance (UPS systems, generators, switchgear, and chiller maintenance). Ensures relevant teams works effectively to achieve required goals/objectives. Manages budget, staff planning, relevant feedback, operational efficiency, etc. Directly interfaces with Construction management team, contractors, and consultants for all phased data centre construction commissioning, including integration and testing of new systems while maintaining critical systems online. Works with relevant teams to develop and track annual budgets. Works with relevant teams to track and complete an aggressive preventive and predicative maintenance schedule for critical maintenance and system commissioning. Ensures data centre operates at maximum operational efficiency, including analysing existing operating conditions, recommending new technologies, improving overall efficiency and driving cost reduction. Conducts training with the relevant operations/maintenance teams on equipment, relevant procedures/processes. Manages and maintains all training documentation. Manages systems to avoid unplanned, customer-impacting outages. Directly manages data floor and back of house electrical loading and capacity, including client installations and database systems. Participates in rotational on-call schedule to respond to emergency situations at the data centre. Provides site leadership, implements training, and acts as both a coach and mentor to site employees. May require late night work approximately once every other week to meet critical maintenance windows and scheduling. Performs other duties as assigned by leadership. Regular, predictable attendance is essential for satisfactory performance. Knowledge, Skills and Attributes: Ability to be highly confidential Ability to work in a team environment Ability to manage stress and/or fast pace effectively Knowledge of current NFPA Electrical, Fire and Life Safety and building codes Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25 and compliance issues Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations) Familiarity with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems Excellent customer service skills Excellent verbal and written communications skills Must be detail oriented, organized, flexible and ability to handle multiple priorities simultaneously Strong proficiency with MS Office Suite (Word, Excel, PowerPoint, Project) Extensive hands-on experience installing, maintaining and troubleshooting large commercial and industrial mechanical & electrical systems including: o 12kV switchgear o 480/277 and 208/120 volt electrical generation and distribution systems o Diesel powered AC generator plants up to 3MW o Static UPS systems o Static switches o PLC and relay logic controls o Power monitoring systems o Data centre power distribution and management systems Has demonstrated technical ability and innovative thinking cross functionally, including integrated systems and IT Strong background in mechanical, electrical systems design review, layout, installation, operations, including ability to read and interpret electrical and mechanical one lines Ability to conduct power system capacity, safety and code compliance assessments Ability to train the Critical Facilities Staff on systems and procedures Ability to operate in and promote a rigorous process-driven, team environment Ability to logically analyse and solve problems Detailed oriented Analytical thinking, problem solving, customer oriented, and commitment to quality Excellent problem-solving skills Academic Qualifications and Certifications: Bachelor’s degree or equivalent in Engineering or similar field required Required Experience: Extended experience in data centre and/or critical facilities Proven experience managing and motivating critical facilities operations and maintenance teams/function

Who we are

As the third largest data center provider, we operate over 150 data centers in more than 20 countries and regions. We understand that every business – large and small – has its own unique needs and goals. We offer local-to-global data center expertise, aligned with our connected platform of AI-ready data centers to create solutions that enable our clients to seamlessly scale their digital businesses, anywhere and anytime.