Product Engineer (NPI)

To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.

Group/Division

The KLA Services team consists of Service Sales, Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, Digital Solutions and Analytics, and Technical Product Support. Our services organization maximizes the value of our customers' KLA assets – with highly trained service and product support engineers providing installation services and 24/7 technical support and parts delivery through our extensive supply chain network.

What You'll Do

In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.

As we expand our team in Wales, we're looking for talented engineers to help shape the future of precision measurement and advanced manufacturing technologies.

About the KLA Instruments Group

The KLA Instruments group develops high precision metrology and specialized defect inspection solutions used across a wide range of high-tech industries.

Our portfolio includes nanoindentation systems for mechanical characterization, along with profilometers, sheet resistance and thin-film measurement systems that enable customers to measure and understand the physical, surface, dimensional and electrical properties of advanced materials and devices.

Our technologies support critical applications in semiconductor manufacturing, MEMS, advanced packaging, thin films, photonics, polymers, and emerging materials research. By delivering highly accurate and repeatable measurements, we help customers improve process control, optimize product performance, accelerate innovation, and increase manufacturing yield.

Learn more about our products in the Instruments Group Product Guide.

Why Join Us?

As part of the KLA Instruments team, you'll work at the forefront of materials characterization and metrology innovation, collaborating with experts who are helping solve some of the most complex engineering challenges across the electronics, semiconductor, and advanced materials industries.

Primary Responsibility

As a Product Engineer (Sustaining & NPI), you will support a portfolio of surface and mechanical metrology systems, including Nano-indentation, Stylus Profilers, and Optical Profilers!

This role focuses on improving service infrastructure, supporting incremental product changes, and improving field execution across an established install base. You will act as the Voice of Service, ensuring service strategies, tools, and processes scale optimally with evolving customer and product needs. See specific responsibilities below:

Responsibilities:

Service Infrastructure & Strategy

• Drive consistency and scalability of service models across shared platforms
• Improve service workflows, tooling, calibration processes, and parts strategies

Incremental Product Support

• Partner with engineering on product updates (hardware, software, features)
• Assess and implement impacts to serviceability, training, and spare parts

Product Support Plan (PSP)

• Maintain and evolve PSPs using field data to refine cost, reliability, and PM strategies
• Find opportunities for cross-product standardisation and simplification

Field & Customer Support

• Support escalations and identify systemic issues across the install base
• Translate field feedback into engineering improvements and service solutions

Training & Knowledge Scaling

• Develop scalable training and documentation focused on shared infrastructure
• Lead BKMs, troubleshooting flows, and knowledge systems

Install & Continuous Improvement

• Support targeted installs and upgrades to validate and improve service processes
• Drive continuous improvement through best practices and cross-team teamwork

Travel

• Domestic and international travel required (<25%)

KLA is proud to be an equal opportunity employer. For this role we are looking for someone who has:

• A Bachelor’s degree in Engineering or equivalent level of experience.
• Excellent technical writing and documentation skills
• Expertise in Basic Microsoft Software Packages
• Excellent presentation skills and a proven level of comfort in front of various audiences
• Demonstratable problem solving skills and understanding of their business impact
• An eagerness to learn new technologies, processes, and techniques

Preferred Qualifications

• Project Management Experience with demonstrable experience across multiple subject areas
• High-Tech Capital Equipment experience in KLA Instruments or similar Semiconductor industry
• Demonstrated experience with manufacturing control systems (ERP, PLM, etc.) and customer management systems (CRM).
• Comfortable with data analysis to research a problem and determine what data are required to answer specific questions and problems
• MS Project and Visio experience

Occasional domestic and international travel, including to the United States, may be required as part of this role.

What we will offer you?

KLA’s benefits package includes: Annual leave starting at 25 days (plus bank holidays), contributory pension scheme, cash health plan, cycle to work scheme, global bonus plan, share scheme, rewards scheme, life assurance.

Minimum Qualifications

About KLA

We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.

Use of AI Statement 

At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.