Product Support Engineer - Remote Applications
KLA · Ann Arbor, United States · 7d ago
To make electronics, you need chips, wafers, transistors, reticles, and... To make these, you must see, test and manufacture them at scale—faster and better than ever before. That's where KLA comes in. Whether you're early in your career or an experienced professional, you'll solve complex challenges, work alongside brilliant minds and help shape the future of technology.
Group/Division
KLA's IT group supports business growth and productivity by connecting people, process and technology around the world. We work to improve the technology that drives our business to thrive and focus on empowering employee use of technology. This integrated approach to customer service, creativity and technological excellence enhances employee productivity, business analytics and process excellence.What You'll Do
In this role, you will play a key part in advancing business priorities by delivering high-impact work across your area of expertise.
KLA is seeking a Product Support Engineer to support the deployment, integration, and operational readiness of remote application solutions in customer environments. This customer-facing, cross-functional role requires strong deployment engineering expertise, infrastructure troubleshooting capability, and the ability to coordinate effectively with customer IT, security, operations, and internal engineering teams.
The engineer will help drive successful implementations from site preparation through go-live and stabilization, ensuring deployments are secure, reliable, scalable, and aligned with customer-controlled remote access requirements.
Key Responsibilities:
Lead end-to-end implementation activities for Remote Application Product deployments, including site preparation, environment validation, technical integration, testing, go-live coordination, and post-deployment stabilization.
Partner with customer/Internal IT, security, and tool-management teams to align infrastructure readiness, configuration requirements, security controls, and deployment dependencies.
Support customer-hosted deployment environments involving VM setup, VPN tunnel configuration, authentication and authorization setup, and customer approval workflows.
Troubleshoot issues across application, infrastructure, and network layers, including connectivity, site readiness, testing blockers, and operational escalations.
Support customer environment integration involving firewall policies, routing, DMZ placement, certificates, security considerations, and secure access controls.
Enable enterprise integration requirements such as LDAP, Active Directory, Kerberos, NTLM, SMTP, SSO, certificate management, and audit or reporting workflows.
Coordinate with internal engineering, cyber, product development, and support teams on new installations, troubleshooting, bug fixes, upgrades, training, documentation, and escalations.
Work with geographically distributed teams and support customer deployments across global regions and time zones.
Improve deployment readiness by enhancing documentation, testing coordination, onboarding workflows, customer handoffs, and gap identification.
Key Competencies:
Customer Focus - Engages customer stakeholders with clarity, ownership, and urgency.
Technical Problem Solving - Analyzes issues across application, infrastructure, network, and security layers.
Cross-Functional Collaboration - Coordinates effectively with customer teams and internal product, cyber, engineering, and support groups.
Deployment Execution - Drives implementation milestones from readiness through stabilization.
Security and Infrastructure Awareness - Understands secure access, firewall, VPN, certificates, identity, and enterprise controls.
Global Stakeholder Management - Works effectively across regions, cultures, and time zones.
Preferred Qualifications:
Experience in implementing, deployments, support and field engineering.
Experience supporting Applications and Products in hybrid enterprise environments.
Strong experience in all flavors of Linux and Windows Operating systems and environments.
Experience with enterprise identity and access integrations such as LDAP, Active Directory, Kerberos, SSO, and certificate-based workflows.
Experience supporting secure remote access platforms, customer-controlled access models, or operational support systems.
Experience working in semiconductor, industrial, manufacturing, or high-security enterprise environments.
Comfort working across time zones and supporting global customer deployments.
Travel to customer sites
Minimum Qualifications
Bachelor's Degree Computer Science, Information Systems or related field of study
Minimum eight (8) years of experience supporting the deployment, integration, and operational readiness of remote application solutions in customer environments
Strong customer-facing communication skills with the ability to engage directly with customer technical stakeholders
Strong understanding of REST APIs and system integration concepts
Good knowledge of databases, backend system interactions, schema concepts, queries, troubleshooting, and data flow validation
Good understanding of networking fundamentals, including TCP/IP, routing, ports, VPN concepts, and enterprise connectivity
Experience or strong working knowledge of firewall rules, ACLs, and secure network access models
Ability to troubleshoot complex issues across application, infrastructure, and network domains
Strong verbal and written communication skills for global cross-functional collaboration
Ability to work independently in complex deployment environments while managing multiple stakeholders
About KLA
We provide advanced inspection tools, metrology systems, process solutions, and computational analytics that make electronics possible, tackling complex challenges. From electron and photon optics to machine learning and data analytics, we seek perfection at the most fundamental level of matter in the universe. If you want to make electronics that push industries forward and make the world a better place, join us.
Total Rewards
Base Pay Range: $111,100.00 - $162,967.00 Annually
Primary Location: USA-MI-Ann Arbor-KLAKLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
Use of AI Statement
At KLA, our interviews seek to understand your individual skills, problem-solving approach and authentic thinking. To ensure a fair and consistent evaluation, the use of AI, recording tools or other technologies to generate, suggest or provide responses during interviews—whether virtual or in person—is not permitted unless explicitly approved in advance as part of a reasonable accommodation or invited by the interviewer. Use of these tools may interfere with our ability to evaluate your individual qualifications and affect your candidacy. KLA is committed to advancing innovation through responsible AI, and we value candidates who share this mindset.
Equal Opportunity Statement
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
For additional information, view the US Know Your Rights poster on the U.S. Equal Employment Opportunity Commission website.