Product Engineer
KLA · Hsinchu +3 · 16d ago
Company Overview
Group/Division
Job Description/Preferred Qualifications
PRIMARY RESPONSIBILITY:
New and sustaining product service engineering. Serves as the central technical resource / collaborate with design engineering, manufacturing, technical support, quality, marketing and field as the product(s) move through the Product Life Cycle. Will be fully coordinated and working directly with aforementioned teams to incorporate effective serviceability, reliability and service business practice improvements into product design. Works to optimize serviceability, reduce cost-of-service through all stages of the PLC. Involvement lasts throughout all stages of a product’s lifecycle to ensure system level product performance is continuously improved and meets established goals. Drives continuous improvement of system hardware, diagnostics and software, tooling, user documentation and training.
Job Scope and Complexity:
- Solid understanding of overall system operation, system integration, and system calibrations.
- Act as a two way conduit of information between design teams, tech support and service personnel.
- Very adept at 8D problem solving, including driving learning and standardization where appropriate.
- Full understanding of the need to protect our service IP, and apply BKMs into documentations, spares, Tooling, and training.
- Ability to lead difficult beta and sustaining customer situations, analyze data from various sources, provide a detailed fixing action plans suitable for execution by Customer Service Engineer (CSE) and Technical Support Engineer (TSE).
- Leverage learning and knowledge across the Tech Support organization through training classes, scripts, mentor, documents and updating other knowledge bring together tools. Develop and promote the use of Merlin and Solution Point during Beta and released product phases.
- Ensure that learning on current generation tools is collected and applied to next generation designs.
- Works with Learning and Knowledge Services (LKS) to develop training requirements for new products and/or upgrades. Train instructors, and guide or co-teach courses as needed. Audit service training courses to ensure their quality.
- Help to define a plan, implement and optimize the spare parts that will be stocked to support field shipments. This includes taking into account reliability, diagnostics, inventory holding cost, training level and other factors.
- Prepare service cost models (bottom-up and top-down) as needed. Apply results to help optimize design of diagnostics.
- Work with Services Marketing to define Service Offerings, including analyzing market needs, forecasting CoS and developing Sales support materials.
- Help to define and optimize the Preventative Maintenance Schedule for systems.
- Help to prepare a product for obsolescence / transfer to Service Supply Chain Management (SSCM) ownership including closing known issues, disposition of inventory and transfer of documentation and knowledge.
- Participate in NPI Best Practice teams to spread knowledge across product divisions.
- Hands-on work for integration of Alpha/Beta systems, including performing serviceability validation.
- Travel minimal 30% domestic and international. Mainly support China BU and Japan BU.
Minimum Qualifications
- Doctorate (Academic) Degree and 0 years related work experience.
- Master's Level Degree and related work experience of 3 years.
- Bachelor's Level Degree and related work experience of 5 years.
- Experience in service engineering, technical support, or semiconductor equipment.
- Strong troubleshooting and problem-solving skills.
- Ability to work effectively with cross-functional teams.
- Excellent communication skills in English.
- Willingness to travel up to 30%.
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
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