SBU ECI Customer Support Engineer
KLA · South Korea · 22d ago
Company Overview
Group/Division
Job Description/Preferred Qualifications
Job Description
- Provide field service support for ECI systems installed at Samsung Electronics fabrication facilities, including installation, preventive maintenance, corrective maintenance, troubleshooting, and system upgrades.
- Serve as the primary technical interface between KLA and Samsung customers, ensuring high equipment availability and customer satisfaction.
- Diagnose and resolve hardware, software, and process-related issues to maximize tool performance and minimize downtime.
- Collaborate closely with customers, KLA product support teams, and regional engineering organizations to address technical escalations and implement corrective actions.
- Deliver technical training and application support to customers on system operation, maintenance, and best practices.
- Support customer ramp activities, new tool deployments, and expanding installed base requirements across Samsung sites.
- Maintain accurate service documentation, reports, and compliance with customer and KLA safety standards.
- This position may support customer sites located in Hwaseong, Pyeongtaek, and Cheonan, depending on business requirements.
Preferred Qualifications
- Bachelor's degree in Engineering, Chemistry, Chemical Engineering, Materials Science, Physics, or a related technical discipline.
- Experience in semiconductor equipment, analytical instrumentation, field service engineering, or technical customer support.
- Strong troubleshooting and problem-solving skills in hardware, electrical, mechanical, or analytical systems.
- Ability to work independently in a customer-facing environment and manage multiple priorities.
- Excellent communication and teamwork skills with both customers and internal global support teams.
- Willingness to travel and provide on-site support at customer facilities as required.
- Semiconductor process knowledge and analytical equipment experience are highly preferred.
Minimum Qualifications
Bachelor's Level Degree and 0 years related work experience
We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.
KLA is proud to be an equal opportunity employer
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