Chemical Product Engineer ( Process|Tool)
KLA · Totowa, United States · 2mo ago
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/Division
The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.Job Description/Preferred Qualifications
Product Engineer – Product Support
We are seeking a self‑motivated, process‑driven Product Engineer to join our Product Support team. This role is responsible for defining and executing product service strategies for the KLA‑ECI Division, ensuring robust serviceability across the full Product Life Cycle (PLC).
At KLA, we don’t just build cutting-edge semiconductor equipment—we empower innovation at the system level. We are looking for a self-driven, technically curious Product Engineer with strong system-level understanding of chemistry within capital equipment and a passion for field service and product support.
This is a high-impact role where you will bridge engineering, service, and customers—owning how our products are supported, maintained, and continuously improved across their lifecycle.
Why This Role Stands Out
Work on complex capital equipment systems combining chemistry, hardware, and service engineering
Directly influence product design for serviceability and reliability
Partner cross-functionally with Engineering, Service, and global teams
Gain customer-facing exposure supporting real-world deployments
Play a key role in new product introductions (NPI) and long-term product success
What You’ll Do
Own serviceability across the product lifecycle (PLC)
Partner with engineering early in development to ensure products are designed with service, reliability, and uptime in mindLead Product Support Strategy
Develop and execute Service Readiness Reviews (SRR) and Design for Service (DFS) plans for new product releasesDrive Reliability & Cost Optimization
Improve field performance through preventive maintenance optimization, troubleshooting insights, and retrofit strategiesEnhance Field Execution & Best Practices
Collaborate with global teams to develop and refine Best Known Methods (BKMs) and deliver impactful trainingSupport the Installed Base
Analyze field issues, refine service documentation, improve training, and drive continuous improvement across global operationsEngage Directly with Customers
Travel onsite to support tool installs, escalations, and performance optimization
What We’re Looking For
Strong system-level knowledge within capital equipment or advanced manufacturing environments
Hands-on experience in technical service, troubleshooting, or product support
Ability to connect engineering design with real-world service challenges
Passion for solving complex problems and improving product performance in the field
Strong collaboration skills across engineering, service, and customer teams
Travel
Approximately 20% travel, including domestic and occasional international trips
Ideal Background
Semiconductor or capital equipment industry experience
Technical Support Engineer (TSE), or Product Engineer background
Experience supporting systems involving chemical processes, semiconductor process equipment, fluid systems, or material interactions
Minimum Qualifications
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years; OR equivalent work experience
Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.
KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.com or at +1-408-352-2808 to request accommodation.
Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers websitefor legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.