Customer Service Engineer- Hsinchu

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

As a Customer Service Engineer at KLA, you will play a key role in supporting our advanced semiconductor inspection systems. You’ll work hands-on with high-precision equipment, collaborate with regional and global teams, and help our customers maintain peak performance in their manufacturing operations.

Job Description

1. Troubleshooting & Diagnostics
Evaluate, analyze, and resolve technical issues on complex semiconductor equipment through hands-on diagnostics and problem-solving.

2. System Maintenance & Repair
Perform preventive maintenance, repairs, and part replacements to ensure equipment reliability and minimize downtime.

3. Technical Expertise
Understand the interaction between mechanical, electrical, and software systems to support system performance and stability.

4. Technical Problem Solving
Resolve equipment issues using trained expertise and innovation—applying professional KLA tool knowledge and procedures to ensure accurate and effective solutions.

5. Cross-Functional Collaboration
Work closely with regional and global teams including Applications Engineers, Installation Engineers, and Technical Support Engineers to resolve issues and enhance system performance.

6. Customer Support
Provide timely, professional support to customers, helping them maintain stable operations and build long-term working relationships.

7. Reporting & Documentation
Prepare clear and concise service reports, document equipment status, and share insights to support team learning and continuous improvement.

8. Data Analysis
Analyze system logs and performance data to identify root causes and recommend improvements.

9. Training & Knowledge Sharing
Participate in internal and customer training programs to stay current with product updates and industry trends.

10. Onsite Support & Travel
Travel to customer sites for installations, upgrades, training, or urgent support needs.

11. RMA Process Management
Manage Return Material Authorization (RMA) processes to ensure timely and accurate handling of returns, exchanges, and repairs.

12. Safety & Compliance
Follow all safety protocols and ensure compliance with company and customer standards during service activities.

Why This Job Is Special

• Work with cutting-edge technology that plays a key role in making the chips inside smartphones, computers, and cars.
• Gain hands-on experience with machines that require deep understanding of mechanical and electrical principles.
• Be part of a global company, working with experts from around the world.
• Face real-world challenges that help you grow your problem-solving and teamwork skills.

Minimum Qualifications

• Educational Background: Bachelor’s or Master’s degree in science or engineering fields such as Mechanical Engineering, Applied Mechanics, Electrical Engineering, Aeronautics, Mechatronics, or other semiconductor-related disciplines.
• Technical Skills: Experience with complex systems involving hardware/software integration, testing, and troubleshooting—especially in semiconductor equipment—is a plus.
• Communication: Able to communicate clearly and effectively with both internal teams and customers.
• English Proficiency: Comfortable using English for technical presentations, documentation, and reporting.
• Technology Enthusiast: Passionate about semiconductor technology and motivated by solving technical challenges.
• Fast Learner: Comfortable in a dynamic, fast-paced environment and eager to keep up with industry advancements.
• Team Player: Enjoys collaborating across functions and contributing to continuous improvement.
• Problem Solver: Analytical, curious, and proactive in identifying and resolving issues.
• Support Experience: Prior experience in technical support or troubleshooting is a plus, but your are a new college graduate—we provide on-the-job training and resources.
• Data-Driven: Interested in learning how to interpret machine data and reports to identify root causes and drive performance improvements.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees.  KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers websitefor legitimate job postings.  KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers.  If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.