Technical support specialist - L1
NCR Voyix · Belgrade, Serbia · 1mo ago
About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Title: Technical support specialist - L1
Location: Belgrade, Serbia
Onsite position with shifts rotation
Key Responsibilities
- Provide first-line technical support to customers using NCR Voyix Hospitality solutions, including Aloha POS.
- Answer customer inquiries via phone, email, and support systems.
- Troubleshoot basic software, hardware, and point-of-sale (POS) issues.
- Use remote support tools to diagnose and resolve customer problems.
- Escalate complex issues to senior support teams when needed.
- Accurately document customer interactions and resolutions in Salesforce/NEOS.
- Follow established support procedures and service standards.
- Keep customers informed on the status of their requests and ensure timely resolution.
- Collaborate with team members to share knowledge and deliver excellent customer service.
- Continuously develop technical and communication skills through training and coaching.
- Contribute to process improvements and knowledge-sharing initiatives.
What You'll Learn
- Troubleshooting POS systems and hospitality software.
- Working with global customers in a technical support environment.
- Using industry-standard support and ticketing tools.
- Building technical, problem-solving, and customer service skills in a fast-paced environment.
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”