Customer Engineer
NCR Voyix · Remote · Italy · 2mo ago
ABOUT NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant, and banking sectors. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees across 35 countries worldwide. For nearly 140 years, we have been global leaders in consumer transaction technologies, transforming everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms digital experiences in retail, restaurants, and banking through SaaS capabilities and a cloud platform.
Position: Customer Engineer
Region: Lombardy
Working Hours:
Monday – Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday and Sunday: Shift and/or Standby
POSITION SUMMARY AND KEY RESPONSIBILITIES:
The Customer Engineer will be responsible for the repair, maintenance, and installation of our equipment installed in the Lombardy region, ensuring service continuity and high levels of customer satisfaction. You will be responsible for resolving service issues until the situation is settled to the customer's satisfaction and/or in compliance with agreed Service Level Agreements (SLAs). Work will be performed on all equipment supplied by NCR Voyix, specifically workstations and peripherals, printers, front-end POS systems, and self-checkout units.
BASIC QUALIFICATIONS:
- Technical high school diploma or equivalent
- Category B driving license
- Knowledge of Windows, Linux, and Unix operating systems
- Knowledge of Ghost imaging procedures
- The candidate must be able to work with minimal supervision, possess strong problem-solving skills, quickly acquire new competencies, and be willing to work flexible hours—including nights, weekends, overtime, shifts, and on-call duty (up to a maximum of 16 on-call periods per year).
- Aptitude for working on both mechanical and electrical components, as well as experience with computer hardware maintenance (desktops, servers, peripherals) and software-related tasks, is required.
- Knowledge of the local area
- Ability to work towards objectives and meet deadlines
- Ability to adhere to schedules
- Proactive attitude
- Availability to start immediately or within a maximum of 30 days
Minimum Annual Base Salary: 27.000,00€ Gross
Collective Agreement: CCNL Terziario Distribuzione Servizi (cod. H011)