IT Business Analyst - Quality Assurance

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Formulates and defines system scope and objectives through research and fact-finding combined with an understanding of applicable business systems and industry requirements. Develops or modifies moderately complex information systems. Bridge between client’s business needs and the technical capabilities of our team.

• You document concisely. You’re organized, and you sweat the small stuff.
• You are invested in the applications you help build and support. You work to know them inside and out, and you actively build relationships across the company to help you understand all facets of the business you are in.
• You are a stickler for the details. When work has your name on it you need to know that there are no flaws, that all the t’s are crossed and the i’s are dotted.
• When it comes to your development team, you know that it’s not just how much work you get done, but also how well you do it.
• Quality, for you, always has a capital Q and you realize the value in having the rest of your team engaged with you to help make sure that, together, you can ensure your product is the best that it can be.
• Testing is a passion for you, you know the industry standards and you use them, but you are always on the lookout for new and better ways to improve the quality of your products and your team. You actively drive quality forwards, good enough is not good enough for you.

External candidates must reside within a 30-mile radius of one of the below office locations:

Centennial, CO

Lincoln, NE

Madison, WI

Boise, ID

Brownsville, TX

Nelnet believes in a hybrid work environment. The standard hybrid work schedule includes 24 hours of in-office work each week, for associates that reside within 30 miles of an office. This is subject to change, based on manager discretion.

NOTE: Internal Associates working in a remote capacity may be considered for this position.

Job Responsibilities:

• Reviews, analyzes, and evaluates business systems and user needs.

• Performs requirements analysis

• Ensure solutions meet business needs and requirements

• Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.

• Documents requirements, evaluates scenarios, and executes changes needed to respond to requirements.

• Conducts meetings and presentations to share and review ideas and findings.

• Creates and updates system documentation.

• Drives testing.

• Responsible for performing any aspect of Quality Assurance including Software Quality Assurance, QA program Implementation, Testing, Verification, and Validation.

• Identifies test scenarios, test scripts, and defines Acceptance Criteria for use in test cycles.

• Write appropriate test scenarios, test scripts, and analyze test results.

• Summarizes and communicates testing outcomes in meaningful ways.

• Report, track, and determine priority of reported bugs.

• Acts as liaison among clients, operations, and technical staff.

• Communicate and collaborate with other testers, team members and other technical teams.

• Develop and maintain test plans, manual and automated test scripts (as required) for functional, interface and user acceptance testing.

• Execute regression tests, functional tests, and data tests.

• Facilitate and lead User Acceptance Testing (UAT).

• Perform various types of testing including functional, system integration, regression and User Acceptance.

• Assist with testing and support activities related to the implementation.

• Provide feedback on usability.

• After hours support for releases

EDUCATION: 
Bachelor’s Degree in Computer Science and/or commensurate experience.

EXPERIENCE: 
3 to 5 years of experience as a Business Analyst or Systems Analyst or detailed working knowledge of several system functions.  Good working knowledge of word processing and spreadsheet tools, SQL, HTML, Adobe Acrobat, and the internet.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Strong verbal and written communication skills with the ability to communicate at all levels of the organization.

• Strong consensus building, multi-tasking, interpersonal, and analytical skills.

• Ability to work with both technical staff and clients.

• Self-directed and highly motivated.

• Ability to obtain a security clearance.

• Knowledge in the area of NIST compliance strongly desired.

• Ability to quickly learn new technologies and business functions. 

• Ability to perform effectively in a team-oriented environment. Experience with Agile strongly desired.

• Experience leveraging AI is a plus

Annual compensation range for this role is $55,000 - $120,000 depending on experience.

This position requires work in support of the Company’s contract with the United States Department of Education (“ED”). As such, the United States Government requires that any applicant for this position must complete United States Government security clearance. Effective June 1, 2018, ED has informed Nelnet that security clearance applications for foreign nationals are not being accepted or processed. In light of this direction from ED, Nelnet will be unable to hire applicants without United States citizenship for such positions.

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - Nelnet Inc.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.  

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Talent Acquisition at 402-486-5725 or TalentAcquisition@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.

Use of Artificial Intelligence in Hiring

We may use automated or artificial intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support human review and do not make hiring decisions. A recruiter reviews applications and determines which candidates move forward in the hiring process. For more information, see our Privacy Policy and Pre-Use Notice: Automated Tools in Hiring