Client Service Consultant II - Irvine, United States

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Client Service Consultant is responsible for overall accountability and account management for client request, leading projects, providing alternative solutions, identifying possible plan design alternatives, acting as a liaison between the client and internal MetLife teams. Leads and participates in client account audits and strategic planning. Leads in customer and internal facing presentations and meetings to build lasting trusting relationships for overall account management.

• Serve as the primary point of accountability for client requests, acting as a liaison between clients and internal MetLife teams to provide consultative solutions, identify plan design alternatives, and drive issue resolution and troubleshooting.
• Deliver exceptional customer service through proactive communication, responsiveness to client needs, and a strong commitment to ongoing client satisfaction and delivery.
• Lead and participate in client- and internal-facing presentations, meetings, and strategic planning processes, including client account audits and strategy discussions.
• Establish specific processes and reports, review contract documents, complete broker agreements, create process manuals, and ensure accurate data input in MetLife systems.
• Lead projects and cross-functional initiatives, collaborating with internal partners to support successful outcomes and performing additional duties as assigned.

• 5+ years relevant business experience.
• Strong organizational, communication, and interpersonal skills with the ability to work independently, manage multiple priorities, and meet deadlines.
• Proficient in Microsoft Office; self-motivated with a proactive learning mindset.
• High School Diploma or GED equivalent.
• Ability to use approved AI tools to support routine tasks such as drafting, summarizing, organization information, and improving day-to-day efficiency.

• Bachelor's degree preferred; self-motivated approach to learning, professional development, and expanding business knowledge.
• Ability to build strong customer and broker relationships through proactive communication, consultative support, and consistent follow-through, with comfort presenting in both virtual and in-person settings.
• Experience working with cross-functional partners to research issues, resolve escalations, document outcomes, and identify process improvement opportunities.

The expected salary range for this position is $76,000 - $86,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms. 

Benefits We Offer About MetLife MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).