TEST - Forward Deployed Engineer
Parloa · Madrid, Spain · 10d ago
About Parloa
Parloa's mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.
Forward Deployed Engineer (Madrid)
About Parloa
Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. Our AI-driven solutions support global brands in delivering seamless, impactful customer experiences. As a member of our growing team, you’ll be helping to define the next generation of customer engagement.
About the Role
As a Forward Deployed Engineer in Madrid, you will play a critical role in delivering and implementing Parloa’s enterprise AI platform for our strategic customers in Spain and beyond. You’ll own the technical delivery of integration projects, working directly with customers and partners to design, implement, and scale impactful solutions. This role is both hands-on and customer-facing, blending software engineering, solution architecture, and technical consulting.
Responsibilities
Lead technical implementation and deployment of Parloa’s platform within customer environments.
Design, develop, and maintain integrations between Parloa and enterprise systems such as CRM, ERP, ticketing, and contact center platforms.
Collaborate with customers and internal teams (Solution Engineering, Product, Partner Success) to understand requirements and deliver custom configurations.
Support discovery workshops, technical deep dives, and solution design sessions.
Troubleshoot and resolve customer issues throughout deployment and go-live.
Document implementation best practices, reusable patterns, and technical guidance.
Mentor and guide partners and junior engineers during deployments.
Requirements
3+ years’ experience in a customer-facing technical role (solutions engineering, implementation, or similar) within enterprise SaaS.
Strong hands-on experience with REST APIs, JSON/XML, and integration methodologies.
Solid programming/scripting skills (e.g., Python, JavaScript, TypeScript, or similar).
Familiarity with enterprise IT environments, cloud platforms, and networking concepts.
Problem-solving mindset and ability to work independently in dynamic settings.
Excellent communication skills in English and Spanish.
Experience working with enterprise customers in Spain is a plus.
Benefits
Opportunity to shape the future of enterprise AI and customer experience.
Work closely with global brands and leading-edge technology.
Dynamic and collaborative team located in the heart of Madrid.
Flexible working arrangements and hybrid office setup.
Competitive compensation and benefits package.
Career growth and development opportunities within a fast-scaling organization.
How to Apply
If you are passionate about technology, thrive in a consultative, hands-on environment, and are excited to drive real-world impact for enterprise customers in Madrid and beyond, we encourage you to apply!
Why Parloa?
We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale and want your work to matter in real, everyday moments, this is where you do it.
At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.
We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.
Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.
Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
Parloa is an e-verify employer in the USA. Please click here to learn more.
* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.