IT Support Engineer
Planet Labs · Ljubljana, Slovenia · 29d ago
Welcome to Planet. We believe in using space to help life on Earth.
Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.
Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.
As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.
We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.
Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.
About the Role:
As an IT Support Engineer, you will play a key role in managing and supporting the day-to-day IT needs of our employees across multiple regions. This role focuses on providing support in device lifecycle management, user support, and videoconferencing solutions. You will work closely with our IT team to ensure seamless operations across all office locations while ensuring a top-notch digital experience for employees.
We are an IT support team serving employees across Europe and Asia from regional offices in Berlin, Ljubljana, and Haarlem, supporting a global company headquartered in San Francisco. Our core responsibilities include onboarding and offboarding, device lifecycle, end-user support, and office IT infrastructure (including videoconferencing). We are currently hiring for this position in our Ljubljana office.
We work with a variety of tools, including Okta, Google Workspace, Slack, Zoom, Office365, Jamf, NinjaOne, and Atlassian suite (Jira, Confluence), to deliver high-quality IT support across the organization. We are committed to providing an excellent digital experience for our employees and fostering a supportive, collaborative team environment.
This is a full-time, hybrid role which will require you to work from our Ljubljana office 3 days per week.
Impact You’ll Own:
- Device Lifecycle Management: Manage the full lifecycle of devices, from procurement and setup to deployment, maintenance, patch management and decommissioning.
- User Support: Provide advanced support for employees using Windows and MacOS operating systems. Troubleshoot and resolve hardware and software issues. Linux experience is a plus.
- Videoconferencing Solutions: Support and maintain office videoconferencing solutions, including Polycom and Zoom Rooms, ensuring smooth and reliable operation.
- Onboarding/Offboarding: Handle onboarding and offboarding processes for employees, ensuring they have the necessary IT resources and access.
- Design, implement, and refine IT processes to enhance operational efficiency and team performance.
- Collaboration: Work closely with the rest of the IT team to provide high-quality support to all employees across EMEA/APAC regions, fostering a collaborative and supportive team culture.
What You Bring:
- 2+ years of experience in IT support, with a focus on device lifecycle management, user support, and videoconferencing solutions.
- Bachelor's degree in a relevant field.
- Experience working as part of a team.
- Proficiency in managing Windows and macOS operating systems, with Linux experience as a plus.
- Experience with Okta, Google Workspace, Slack, Zoom, Jamf, NinjaOne, Atlassian tools (Jira, Confluence), or similar systems.
- Solid knowledge of videoconferencing solutions (Polycom, Zoom).
- Practical experience using AI productivity tools (e.g., Gemini, Claude, etc) to accelerate technical troubleshooting, script generation, and user documentation.
- Troubleshooting and problem-solving skills.
- Professional working proficiency in English, the language of the company.
What Makes You Stand Out:
- Experience with scripting (Python, Bash, Groovy/Jira ScriptRunner) and automation development.
- Hands-on experience building AI workflows or integrations for IT operations (e.g., AI-driven ticket triage, auto-summarization, or custom Slack/Jira helpdesk bots).
- Experience in configuring role-based access management.
- Experience supporting remote or hybrid work environments.
- Knowledge of ITIL or other IT service management frameworks.
Application Deadline:
11:45p / 23:45 CET on the date stated below. Applications are reviewed on a rolling basis. This posting may be removed earlier than projected if a suitable pool of applications has been received. For this reason, we recommend applying as soon as you are able to.
Benefits While Working at Planet:
These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
- Paid time off including vacation, holidays and company-wide days off
- Employee Wellness Program
- Home Office Reimbursement
- Monthly Phone and Internet Reimbursement
- Tuition Reimbursement and access to LinkedIn Learning
- Equity
- Volunteering Paid Time Off
Compensation:
The expected starting gross salary range for this role is listed below. Individual placement within this range is determined objectively based on gender-neutral criteria such as your skills, qualifications, and professional experience. This position may also be eligible for discretionary bonuses and/or equity.
San Francisco Fair Chance Ordinance
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Why we care so much about Belonging.
We’re dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That’s why Planet is guided by an ultimate north star of Belonging—dreaming big as we approach our ongoing work. If this job intrigues you, but you’re thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don’t just fill positions, we aspire to fulfill people’s careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you’re excited to come along for the ride.
EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. Know Your Rights.
Accommodations:
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.
Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.
AI in Our Interviewing Process: Planet is committed to providing an exceptional interview experience for all candidates. We currently use Metaview to better focus on candidates and less on trying to capture notes. As such, with the candidate's consent, select interviews may be recorded and include a "Planet AI Notetaker" for transcription and summarization purposes. Should an interview involve use of AI interview technologies, the candidate will receive notification and have the ability to opt out both in advance and/or real-time. Opting out will not affect one's candidacy.
Candidate AI Policy: Planet embraces Artificial Intelligence (AI) tools, and we encourage its responsible use. We understand that candidates may use various resources, including AI tools, to prepare for interviews and assessments. However, during any live interview stage or when actively completing assessments for this position, the use of AI tools—e.g. Large Language Models (LLMs), deep fake technology, etc.—is strictly prohibited unless explicitly prompted by an interviewer or assessment instructions. If you are unsure about acceptable use, please contact your recruiter for clarification. If an AI tool or similar technology is desired as an accommodation, please contact accommodations@planet.com with your request for assistance. Your message will be confidential, and we will be happy to assist you. Violation of this policy may result in disqualification of your application.