Systems Software Engineer 2
Oracle · Santa Clara, United States · 2mo ago
Implements features in system software modules and automation pipelines with moderate guidance; debugs issues across drivers, services, and tooling. Analyzes performance and reliability signals for components (e.g., device drivers, provisioning workflows); proposes small improvements. Contributes to firmware interaction points (APIs, protocol handling); triages cross-layer issues using standard tools. Authors and updates operational documentation, test cases, and runbooks; participates in code/design reviews and adheres to standards. Supports platform bring-up tasks and assists incident response by collecting diagnostics and applying known fixes.
Key Responsibilities
Systems Software Development:
Learning to design, develop, and deploy software layers and tooling to automate hardware provisioning and onboarding of servers to large-scale fleet following general guidance.
Integrate and validate routine and occasionally non-routine system firmware with hardware components. Collaborate on platform bring-up, firmware updates, platform-level diagnostics, and cross-layer debugging.
Contributes to troubleshooting hardware bring-up, provisioning, and lifecycle operations and support efforts with platform engineering, operations, firmware development, silicon/board vendors, and data center teams.
Software Development and Coding:
Contributes to designing software solutions and analyzes requirements to achieve business and operational goals, with limited guidance.
Adheres to all phases of the software development lifecycle.
Applies working knowledge to develop and review code for new software features and enhancements following design specifications and develops documents to clarify software design and code.
Conducts debugging and troubleshooting to identify and fix simple and moderately complex software issues.
Develops fixes for identified issues.
Implements software testing (e.g., functional testing), quality assurance processes, software error logging, monitoring, and observability for effective debugging, following established frameworks.
Supports the implementation of standard and non-standard performance profiling and optimization of coding.
Troubleshoots and resolves standard and non-standard issues related to application programming interface (API) functionality and integration.
Implements standard and non-standard API versioning, lifecycle, and interoperability strategies.
Issue/Defect Collaboration - Software Products Support:
Collaborates with own team and begins to network outside of team to understand customer issues and align solutions.
May provide technical guidance and support to customers regarding customer-reported issues, with limited supervision.
Assists peers to advocate for customers' interests and suggests product enhancements based on feedback.
Influences efforts to ensure customer satisfaction through timely resolution of issues and effective communication.
Utilizes working knowledge to implement customer issue and/or defect handling and training processes, with some guidance.
Collaborates with experienced colleagues to investigate and troubleshoot product maintenance issues to ensure customer agreement on short- and long-term solutions.
Practices and Standards Compliance - Security and Compliance:
Begins to collaborate with the team to establish and follow development practices and coding standards.
Assists in ensuring code quality and adherence to broad acceptance criteria during development.
Demonstrates working knowledge of industry best practices and applies them to software development processes.
Assists in implementing secure coding practices to prevent security vulnerabilities.
Development Operations - System Maintenance:
Performs periodic maintenance and testing operations for systems that require upgrading or patching (e.g., for critical vulnerabilities), with limited guidance.
Assists in driving improvements, ensures automation, testing, and debugging of systems to ensure service/product availability, health, support, and reliability.
Core Responsibilities
Planning & Execution:
Tracks timelines with minimal supervision, ensuring work is completed in a timely manner and is in alignment with project requirements.
Prioritizes and adjusts work as resources or timelines change, with some guidance.
Collaboration & Partnership:
Collaborates within a team to better understand expectations and achieve shared objectives.
Leverages a foundational understanding of business, stakeholder, and/or customer needs to build partnerships with limited guidance.
Actively listens and asks questions to enhance collaboration.
Problem Solving:
Identifies and addresses issues, escalating problems to senior staff as needed in accordance with standard procedures.
Compiles and reviews data and/or information from multiple sources to troubleshoot standard and non-standard errors.
Continuous Learning:
Seeks opportunities to gain knowledge and learn new skills and/or tools aligned with industry trends and best practices.
Utilizes feedback and training to improve skills.
Participates in a culture of continuous learning and knowledge sharing.
Continuous Improvement:
Implements updates to processes, protocols, and workflows to increase efficiency and effectiveness as directed with some guidance.
- Contributes to ideation for future process improvements.
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $83,000 to $166,100 per annum. May be eligible for bonus and equity.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC2