Senior Manager, Consulting Services
Oracle · United States · 2mo ago
SeniorOn-siteStrategy & Management Consulting$117k – $264k
The Strategic Analytics & Adoption team is seeking an experienced people manager to lead a team of Adoption Managers who play a critical role in maximizing customer and caregiver value. This manager will lead and deliver core organizational initiatives and will be responsible for the oversight, leadership, and development of Adoption Managers to meet team and organizational goals. Responsible for managing the three main pillars of a practice: people management, portfolio/delivery management and sales enablement. Has profit and loss responsibility or financial/expense management of practice.
This position will manage financials, operations, and other capital for complex projects based on contract terms, sales and and client management/oversite, and propose resolution strategies for project risks, escalating as appropriate. As a leader on the team, they will analyze and report to internal and external client stakeholders on progress, key performance indicators, and value achieved. Adoption Consulting engagements drive increase in customer satisfaction, efficiency, and adoption.
This manager will use their communication skill to create alignment with internal and external stakeholders. They will have strong business acumen and ensure financial targets are met.
Key Responsibilities
- Own the practice’s operational and financial performance, including key metrics, revenue growth, customer retention, and overall business results.
- Set and maintain the strategic direction of the practice while ensuring high-quality consulting delivery and strong client referenceability.
- Ensure client and internal team deliverables are completed on time and meet established quality standards.
- Partner with SAA leadership and operations teams to define and execute short- and long-term business goals.
- Ensure adherence to operational policies, organizational standards, and established best practices.
- Identify and implement process improvements that strengthen efficiency, service quality, and business performance.
- Develop and execute plans that support operational policies and achievement of the business plan.
- Manage and grow an assigned revenue stream and customer portfolio.
- Serve as a trusted advisor on moderately complex client engagements, working with key stakeholders to resolve issues and support successful outcomes.
- Oversee the day-to-day operations and performance of Adoption Managers.
- Establish, monitor, and reinforce performance expectations tied to organizational best practices and measurable outcomes.
- Manage, coach, and develop individual contributors.
- Support associate growth through regular feedback, career development, and performance management.
- Stay current on company priorities, industry developments, market trends, and emerging best practices.
- Dedicate approximately 25% of each quarter to Adoption Manager responsibilities, including project management for analytics-driven client education initiatives.
Required Qualifications
- Eight or more years of experience relevant to the position, including at least four years of consulting experience.
- At least two years of project management and people management or leadership experience.
- Undergraduate degree or an equivalent combination of education and professional experience.
- Demonstrated ability to lead, engage, mobilize, and motivate multiple teams to achieve shared goals.
- Relevant product, technology, or industry expertise aligned with the practice’s area of focus.
- Ability and willingness to travel as business needs require.
Clearance Requirement
- Must be a U.S. citizen and able to obtain and maintain a federal security clearance.
Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.
Range and benefit information provided in this posting are specific to the stated locations only
US: Hiring Range in USD from: $116,500 to $264,100 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance
The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - M3