Support Engineer (Copilot)-1

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Copilot Support Specialist:

Location: Bangalore (Work from Office)
Employment Type: Full-Time

Role Summary

Provide first-line support for employees for Microsoft Copilot, including login, access, troubleshooting, feature guidance, and issue escalation.

Key Responsibilities

·       Provide Level 1 support for Microsoft Copilot users.

·       Troubleshoot login, access, and application availability issues.

·       Assist users with basic Copilot features and usage questions.

·       Document incidents and resolutions.

·       Escalate complex issues to the Team Lead.

·       Maintain FAQs and user guides.

Requirements

·       1-3 years of IT Helpdesk, Service Desk, or Technical Support experience.

·       Basic knowledge of Microsoft 365 applications.

·       Strong communication and troubleshooting skills.

·       Experience with ticketing systems preferred.

·       Willingness to learn Microsoft Copilot technologies.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.