IT Manager
Q-CTRL · Sydney, Australia · 4mo ago
ManagerOn-siteIT & Tech Support
About the team
Our Business Operations team is the heartbeat of the company. We build the systems, processes, and insights that keep everything humming. We thrive on solving complexity with simplicity and unlocking efficiencies so every team can scale ahead of our growth.
About the role
At Q-CTRL, we don’t treat IT as a back-office gatekeeper; we see it as a core enabler of security, productivity and scale. We’re looking for an experienced, hands-on IT leader to take ownership of our global environment, someone who rejects cookie cutter enterprise dogma in favor of pragmatic, high-impact systems and processes built for a fast-moving technology company.
This is a broad role by design. You’ll work across identity and access, SaaS platforms, endpoint management, networking, infrastructure, service delivery and vendor management, balancing long-term IT strategy with the practical, day-to-day delivery of IT services across a growing, global team.
You’ll have the opportunity to simplify and strengthen our environment, improve automation and employee experience, establish consistent standards across regions, and shape an IT roadmap that supports both current operations and future growth.
What you’ll be doing:
- Own our core workplace technology: Administer and continuously improve our Google Workspace environment and broader SaaS stack, including identity, access, permissions, integrations and user lifecycle management running on our predominantly macOS endpoint fleet.
- Keep the day-to-day running smoothly: Act as a hands-on escalation point for IT issues across hardware, software, identity, connectivity and collaboration tools, while improving support processes and reducing recurring friction.
- Maintain secure, reliable infrastructure: Manage and improve our office networks, VPNs, on-premises infrastructure and other core IT systems, troubleshooting directly and engaging specialist support where needed.
- Build scalable IT operations: Own and continuously improve our existing standards and processes for IT onboarding/offboarding, asset management, access management, service delivery and documentation, while implementing automation to reduce manual work, improve consistency and support our global teams.
- Shape the IT roadmap: Balance immediate operational priorities with longer-term improvements, making pragmatic decisions about architecture, tooling, technical debt and where to focus as the company grows.
Ideally you’ll have:
- SaaS & Identity Mastery: Proven expertise administering enterprise-grade SaaS environments (Google Workspace) and designing robust IAM architectures
- Global Builder Mindset: Experience scaling global endpoint environments via MDM tools, combined with a bias for action that balances long-term architecture with daily tactical execution
- Deep Networking & Server Foundations: Practical knowledge in securing, configuring, and troubleshooting complex networks and server infrastructure (Linux/Windows)
- Security & Compliance First: Background maintaining environments aligned with global security frameworks (e.g., ISO/IEC 27001:2022) and implementing DLP strategies
- Collaborative Leadership: Exceptional communication skills, with a track record of supporting cross-functional, multi-time-zone teams with empathy and clarity
It would be fantastic if you have these skills/experience:
- Experience managing cloud infrastructure across Azure or Google Cloud Platform (GCP)
- Advanced workflow automation and ticketing setup via Jira Service Management (JSM)
- Exposure to navigating IT environments subject to global export control regimes
About Q-CTRL
Q-CTRL is the global leader in AI-powered quantum control infrastructure software. We build the tools that make quantum technology useful, solving the hardest challenges in quantum computing and quantum sensing to deliver real-world impact.
Founded in 2017, we operate globally with offices in Sydney, Los Angeles, San Francisco, Huntsville, Berlin, and Oxford. Our teams bring together technical and multi-disciplinary expertise across the product lifecycle, and we’re hiring talent to help scale every part of the business. We work quickly to turn cutting-edge science into deployable technology.
In 2024 we raised US$113 million in Series B funding, the largest aggregate investment for a quantum software company. Six months later we delivered the first commercial quantum advantage with Ironstone Opal, our field-validated quantum navigation solution for defense and industry.
At Q-CTRL, we prioritize outcomes over hours. We offer flexibility, equity potential, and competitive benefits that reflect our high-performance culture. If you’re ready to help shape the future of quantum, we’d love to hear from you!
Please be advised that our communications will only come from the @q-ctrl.com domain. All our active job postings are available on our company website.
To recruitment agencies, we do not accept unsolicited branded profiles and are not responsible for any fees related to unsolicited resumes.