Lead Product Designer - Customer
Rightmove · London, United Kingdom · 1mo ago
Staff / Lead / PrincipalOn-siteDesign & UX
Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.
We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.
We’re seeking an experienced Lead Product Designer to join our Experience Design (XD) team. You’ll lead design across an exciting area focused on helping consumers feel more confident when choosing an estate agent, while helping agents demonstrate the value they offer
- Lead, coach, and line manage a Senior Product Designer and User Researcher.
- Own the end-to-end design vision for our Partners, shaping how consumers and Estate Agents connect with each other.
- Create intuitive, trusted experiences that support both consumers and Estate Agents.
- Collaborate closely with the Head of Product, Senior Product Manager, Senior Product Designer and User Researcher to deliver user-centric solutions that align with product strategy.
- Remain hands-on where valuable – exploring ideas, setting quality standards, and guiding execution.
- Define a long-term vision for Partners that inspires stakeholders and influences roadmaps.
- Work across product, engineering, research, design systems, and commercial teams to drive alignment and strategic outcomes.
- Explore and define opportunities for products and features.
- Ensure consistency across platforms, establishing scalable patterns, and supporting the evolution of the design system.
- Report to and work closely with the Head of Experience Design.
- Hybrid – 2 days per week in the Soho, London office and 3 days from home.
What you’ll be doing
- Partner with the Head of Product, Engineering leadership, and the other Lead Product Designer in the domain. Contributing to strategic decisions, aligned to business objectives and key results.
- Conduct generative research for discovery, leverage insights and data to inform decisions and long-term planning.
- Develop a deep understanding of the user experiences you work across.
- Provide a holistic view of your domain, supported by insights, data, and clear articulation of user problems and opportunities.
- Raise product design quality across UX, visual, content, and interaction design and adoption of the design system, promoting reuse and consistency with Brand and code.
- Champion inclusive and accessible design practices, ensuring standards are upheld.
- Represent XD within Rightmove and stay engaged with best practice and industry trends.
- Support team hiring and recruitment when needed.
What you’ll bring to the role
- Demonstrated expertise designing complex, multi-sided platforms or marketplace experiences, ensuring interactions between multiple users feel intuitive, trustworthy, and high-performing.
- Experience managing and developing Product Designers with clarity, coaching, and support.
- Curiosity and creativity in exploring new technologies and approaches, including the responsible use of AI in design.
- Ability to influence design direction through insights, evidence, and rapid conceptual thinking.
- Leadership skills in recruitment and onboarding, providing clear direction and continuous feedback.
- Excellent collaboration, effective communication and storytelling skills with leadership, stakeholders and peers, building trust and nurturing strong relationships.
- A passion for continuous learning and development, with a proactive approach to enhance ways of working and collaboration, contributing to design operations for XD.
- A strong grasp of design systems, interaction patterns and scalable frameworks.
- Strategic thinking with the ability to balance business goals, including commercial opportunities with user needs and long-term product vision.
- A proactive approach to evolving ways of working and improving cross-team delivery and collaboration.
Our Approach to AI
At Rightmove, we believe software and product are ultimately people problems, and everything we build aims to improve the lives of others. We see AI as a helpful way to create more space for the human side of our work, from understanding real needs to making sure we are solving the right problems in the right way. There is an expectation that you are proactive in exploring how AI can support your own workflow and productivity, and that you approach it with curiosity and an open mind.
Life at Rightmove
Despite our growth, we’ve remained a friendly, supportive place to work, with employee #1 still working here! We’ve done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:
- We create value…by delivering results and building trust with partners and consumers.
- We think bigger…by acting with curiosity and setting bold aspirations.
- We care deeply…by being real, having fun, and valuing diversity.
- We move together…by being one team - internally collaborative, externally competitive.
- We make a difference…by focusing on delivering measurable impact.
We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 89% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!
What we offer
- Cash plan for dental, optical and physio treatments.
- Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
- 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
- Contributory stakeholder pension.
- Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
- Competitive compensation package.
- Paid leave for maternity, paternity, adoption & fertility.
- Travel Loans, Bike to Work scheme, Rental Deposit Loan.
- Charitable contributions through Payroll Giving and donation matching.
- Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
- We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.