Account Technology Strategist - Mfg. & Conglomerates
Microsoft · Gurgaon, India · 3d ago
India's largest manufacturers are deciding right now how AI will run their factories, supply chains, and boardrooms — and they're asking Microsoft to help them get it right. As an Account Technology Strategist, you'll be the technology voice in that room: the person who turns a CIO's ambition into a roadmap the CEO can fund. If you want your technical judgment to shape a customer's next decade, not just their next deployment, this is the seat.
You'll join Microsoft's Enterprise Manufacturing & Conglomerates ATU in India — a small, senior account team where you own the end-to-end technical strategy for some of the country's most recognizable industrial names. You'll lead Frontier Discovery, using the Customer Secure AI Assessment to translate readiness insights into an executive-ready strategy that feeds the Frontier Account Plan, the 3 Horizon plan, and the technical roadmap — then orchestrate AI, Azure, Copilot, data, and security specialists to turn that strategy into consumption, usage, and billed revenue. You'll be backed by a team that expects you to operate at executive altitude, removes the noise that isn't yours to carry, and celebrates the wins you make reusable for everyone else. You will bring industry-relevant solutions to help the customers to securely adopt and embrace AI technologies. With a proven history of innovating technical solutions to achieve customers’ business objectives and achieving account growth targets, this role will give you the opportunity to combine your technology and industry knowledge to deliver on secure AI solutions to accelerate your customers’ AI vision and to ultimately become their trusted technology advisor.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
1. Own Frontier Discovery Technical Strategy: Lead technical C‑suite AI, data, and security conversations by translating Customer Secure AI Assessment (CSAA) insights into clear executive strategy and decisions across Frontier Account planning, 3 Horizon, and strategic technical roadmap.
2. Drive Execution & Technical Leadership: Convert AI, Azure, Security and Copilot strategy into consumption plans and business impact by orchestrating delivery, removing blockers, and owning the end‑to‑end technical narrative.
3. Customer AI and Security Strategy Leadership - Document and articulate the customer’s business objectives, technology landscape and AI and Security strategy to lead and drive security and AI conversations.
4.Customer Technology Leadership - Develop and nurture trusted relationships with C-level technology executives across the business.
5. Drive Operational and Commercial Excellence- Lead technical decision maker conversations and governance with the customer and the v team to ensure the customer is using and getting value from Microsoft’s portfolio of solutions.
6. Engage deeply with the customers using consultative selling skills and challenge customers’ assumptions with constructive dialogue about their business and technology.
7. Industry Knowledge Articulate and understand specific industry-related market trends, as well as customer threats, opportunities, and barriers to growth as they relate to the customer's broader industry.
8. Own the Customer’s Frontier Discovery Technology Strategy
- Own and deliver a customer‑backed technology Frontier Discovery aligned to business outcomes across AI, data, and security
- Lead outcome‑driven C‑suite and line of business stakeholder engagements by framing clear technical strategic roadmaps, trade‑offs, and recommendations to drive customer decisions
- Leverage Customer Secure AI Assessment-CSAA to translate readiness insights into an executive ready Frontier Discovery strategy and embed outputs directly into Frontier Account Planning, 3 Horizon plans, and offramp to the STU/CSU/Services
- Drive Execution, Value, Consumption, and Usage
- Ensure strategy converts to execution, value, and grow ACR consumption/Billed Revenue/Copilot-Security usage
- Lead and land new MACCs with a consumption planning value, attach, and pipeline execution to hit ACR and Copilot targets
- Own and secure renewals, drive recapture to protect revenue and prevent attrition
- Orchestrate Technical Leadership and Raise the Bar
- Sets the standard for the technology strategy by driving clear ownership/orchestrating cross-solution alignment across STU/CSU/Services/Partners to deliver industry-focused customer outcomes
- Own the end‑to‑end technical narrative across the customer lifecycle Frontier Discovery through value realization
- Demonstrate strong executive storytelling and thought leadership in AI, Security, Sovereignty, and Agentic architect
Qualifications
Required/minimum qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 10+ years technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience OR equivalent experience.
Additional or preferred qualifications
Bachelor's Degree in Computer Science, Information Technology, Engineering, Business or related field AND 10+ years technical consulting, technical consultative selling, business consulting, practice building, or related technical/sales experience OR equivalent experience.
10+ years experience in relevant customer industry.
5+ years experience in digital transformation, or using technology to drive customer business outcomes.
Business Relationship Management The ability to develop and maintain positive working relationships with supervisors, staff, managers, customers, and vendors. This includes expressing empathy and compassion when dealing with the needs and problems of others, being approachable, taking time to address the concerns of coworkers, and treating others with respect and dignity.
Executive Relationships The ability to interact confidently with senior leaders of the organization in order to present/defend/clarify concerns or issues regarding an existing project, program, or solution. This includes the ability to confidently address difficult questions, handle push back from a high-level audience, and maintain an executive demeanor while engaging in difficult or sometimes high-pressure situations.
Partner/Customer Scoping The ability to guide Partners’ and/or customers' thinking through active listening, questioning, and reflecting and provides vital insight and seamless service to help define needs and then provide advice within area of expertise. Stakeholder Management The ability to manage project stakeholders and stakeholder engagements. This includes identifying stakeholders, prioritizing their concerns, managing expectations, and planning and monitoring stakeholder engagements.
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.