Network Engineer

Say hello to opportunities.

If you’re looking to be part of what’s next in communication, you’re in the right place.

At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.

This is where you and your skills come in. We’re currently looking for: 

The Network Engineer is responsible for supporting the design, implementation, operation, and improvement of RingCentral’s global corporate network infrastructure. This role helps ensure that network services operate reliably, securely, and within established design and performance specifications.

The engineer will participate in network upgrades, deployments, operational monitoring, capacity planning, performance analysis, and troubleshooting. This position will handle complex network incidents, escalate when needed, and work closely with senior engineers, IT operations teams, vendors, and security teams to restore and improve service.

This role is expected to contribute to technical documentation, standards, automation, and knowledge sharing across the network team.

Responsibilities:

• Support the design, implementation, and operation of reliable, scalable enterprise networks supporting real-time services.

• Operate and maintain RingCentral’s global corporate network environment.

• Execute routine and planned network changes, service provisioning, and infrastructure deployments.

• Troubleshoot network, application, and connectivity issues; perform fault isolation, service recovery, and incident analysis.

• Provide Level 2/Level 3 technical support to global IT teams and participate in escalation handling.

• Monitor network capacity, availability, and performance; identify improvement opportunities and potential risks.

• Participate in 24x7 on-call rotations.

• Work with vendors and service providers to troubleshoot incidents, manage circuit issues, and support implementations.

• Assist with the evaluation and adoption of new network technologies, tools, and methodologies.

• Develop and maintain network standards, procedures, diagrams, and operational documentation.

• Contribute to automation and AI-enabled operational improvements where appropriate.

• Share knowledge and provide technical assistance to network engineers and administrators.

To succeed in this role you must have experience in:

• 4-6 years of hands-on expertise in enterprise infrastructure architecture, network design, and global operations 

• Experience supporting high-availability LAN, WAN, WLAN, and Internet connectivity services.

• Hands-on experience with multi-vendor network and security technologies, such as Juniper, Cisco, Mist, Palo Alto Networks, Fortinet, Cato, or Zscaler.

• Experience in AWS/GCP cloud architecture deployment and IT infrastructure setups for new site expansions.  

• Experience in troubleshooting complex network and application connectivity issues.

• Understanding of network design principles, change management, incident management, SLAs, and operational best practices.

• Familiarity with automation, scripting, or AI-assisted operational tools is preferred.

• Linux proficiency is preferred.

Core Technical Knowledge:

• IP routing protocols, including BGP and OSPF; familiarity with EIGRP, IS-IS, IP Multicast, and MPLS is a plus.

• IPv4 required; IPv6 knowledge preferred.

• TCP/IP fundamentals, including packet-level troubleshooting.

• Network protocols including TCP, UDP, HTTP, DNS, SIP, RTP, and SSL/TLS.

• Network infrastructure including LAN, WAN, WLAN, routing, switching, load balancing, and monitoring.

• Network security concepts including firewalls, proxies, ACLs, IPSec, VPNs, PKI, and SSL/TLS.

• Network concepts including VRRP, LACP, EtherChannel, STP, and QoS.

• Experience supporting real-time voice and video traffic is preferred.

• Familiarity with physical networking concepts, including Ethernet, fiber optics, and structured cabling.

Working Knowledge:

• Network monitoring and management tools.

• Packet capture and analysis tools such as Wireshark, IXIA, Cacti, iPerf, or equivalent.

• Voice and video over IP technologies.

• Cloud networking concepts, including AWS networking, preferred.

• Network documentation, diagramming, and change-management processes.

• Network file systems and collaboration technologies, including NFS, CIFS, and NAS, is a plus.

Familiarity:

• Linux, macOS, and Windows administration.

• Scripting or programming languages such as Bash, Python, PowerShell, Perl, Ruby, or PHP.

• Enterprise applications and services, including email, DNS, databases, SQL, web servers, and identity services.

• Server hardware and virtualization concepts.

• Non-IP networking protocols are a plus.

Education and Personal Qualifications:

• Bachelor’s degree in Electrical Engineering, Computer Science, Information Technology, or a related technical discipline; equivalent practical experience may be considered.

• Industry certifications such as CCNA, CCNP, JNCIA, JNCIS, PCNSA, NSE, or equivalent are preferred.

• Strong analytical and problem-solving skills.

• Ability to work effectively both independently and as part of a global team.

• Strong written and verbal communication skills in English.

• Strong organizational skills and attention to detail.

• Willingness to learn, take ownership, and grow into broader technical responsibilities.

What we offer: 

• Comprehensive HMO package (medical and dental) 

• Paid time off and paid sick leave 

• Quarterly Performance Bonus 

• Employee Assistance and Wellness Programs 

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire Intelligence

RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

Acquire Intelligence transforms the way companies grow and operate by combining intelligent global outsourcing with AI consulting and implementation to accelerate growth and transform business at scale.

We eliminate inefficiencies, automate with intent, and reallocate work to where it performs best. With 9,000 employees across Australia, the Philippines, the Dominican Republic, and the United States, we provide secure and scalable solutions in customer experience, back office, and digital operations.

Founded in 2006, Acquire offers flexible delivery models ranging from building Remote Teams to comprehensive outsourcing in both onshore and offshore locations. Our AI division accelerates

transformation with automation strategies that deliver guaranteed ROI. All solutions are backed by deep expertise and enterprise grade compliance.

At Acquire Intelligence, we are Safe, Flexible, and Innovative. We deliver transformation with intent, impact, and entrepreneurial energy.

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