Manager - Citrix NetScaler Ops Engineer

SS&C is a leading provider of mission-critical, AI-powered technology and services empowering financial services and healthcare organizations to work smarter, faster, and securely. Founded in 1986, SS&C is headquartered in Windsor, Connecticut, and has offices worldwide. More than 23,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Title: R31419 Manager - Citrix NetScaler Ops Engineer

Locations: Australia II Remote

**While this is a remote position, there may be occasional requirements to escort vendors onsite for support purposes. Travel and accommodation will be provided as needed**

Why You Will Love It Here!

• Flexibility: Hybrid Work Model
• Your Future: Income Protection Insurance & Salary Continuance
• Work/Life Balance: Generous Bereavement & Compassionate leave
• Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

SS&C Technologies is seeking a highly skilled and experienced Citrix Ops Engineer to join our team. The ideal candidate will be responsible for the support and maintenance of our Citrix infrastructure. This role demands deep technical expertise, strong problem-solving skills, and the ability to work in a fast-paced environment.

• Manage a variety of Citrix Virtual Apps & Desktops environments, including Citrix DaaS, to ensure high availability and performance. 

• Support, configure, and maintain Citrix Gateway services and NetScalers. 

• Provide advanced troubleshooting and support for Citrix infrastructure issues and implement solutions to prevent recurrence. 

• Collaborate with IT support teams to resolve technical problems and improve system reliability. 

• Ensure compliance with relevant regulations and security best practices. 

• Identify opportunities for process improvements to enhance the Citrix environment. 

• Create and maintain detailed documentation for Citrix environments. 

What You Will Bring:

• Education & Experience:
  • Bachelor's degree in Information Technology or equivalent professional experience.
  • Minimum of 8+ years of experience in designing, implementing, and maintaining Citrix environments. 

• Technical Proficiency:

• Proficiency in Citrix Virtual Apps & Desktops environments, including Citrix DaaS. 

• Strong understanding of Citrix NetScalers & Citrix Cloud Gateway Service. 

• Solid knowledge of Windows Server operating systems and Active Directory. 

• Experience with virtualization technologies such as VMware or Hyper-V. 

• Understanding of networking concepts and protocols (TCP/IP, DNS, DHCP, etc.). 

• Soft Skills & Work Approach:

• Excellent problem-solving and analytical skills. 

• Strong communication and interpersonal skills. 

• Ability to work independently and as part of a team. 

• Detail-oriented with strong organizational skills. 

• Ability to manage multiple tasks simultaneously.

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

Applications will be accepted on an ongoing basis until the position is filled.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.