DevOps/Site Reliability Engineer - Loyalty Platform Section, Incentive Platform Department (INPD)

Job Description:

Business Overview 
The Technology Platforms Division (TPD) drives the growth of the Rakuten Ecosystem by delivering innovative, high-quality technology platforms characterized by integrated control and strategic partnerships.

Within TPD, the Ecosystem Platform Supervisory Department (EPSD) develops scalable and reliable platforms that support the entire Rakuten Ecosystem globally, fostering a culture of ownership and data-driven decision-making.

Department Overview

The Incentive Platform Department (INPD) provides incentive and payment solutions that empower Rakuten's businesses around the world. The platforms are continually adding capabilities and scale to accelerate the Rakuten ecosystem synergies.

Position:

Position Details
As an experienced senior site reliability engineer, you will be involved in constructing, configuring, upgrading, and monitoring the systems that keep our services up and running in all environments.
You should be adept at troubleshooting application issues at both the infrastructure and application level. You should practice sustainable incident response and blameless postmortems.
 

Responsibilities
- Design and build infrastructure and automation to rapidly deliver our web services
- Troubleshoot system and network failures as well as application crashes
- Create CI/CD pipelines using tools as Jenkins or similar
- Proactively engage in service capacity planning and demand forecasting, performance analysis, and system tuning to identify potential issues before they happen
- Continuously optimize operations and reduce risk through automation and process improvement
- Act as a technical expert to introduce new technologies and drive the adoption of these technologies

Mandatory Qualifications:

- Bachelor’s degree (BS) in Computer Science, Engineering or related field, or equivalent work experience
- Experience deploying and managing large scale internet facing web services
- Over 5 years of experience with DevOps processes, culture, and tools (e.g., Chef and Terraform)
- Demonstrated experience measuring and monitoring availability, latency and overall system health
- Experience with monitoring tools like Elastic Stack (ELK)
- Experience with CI/CD tools, such as Jenkins for release and operation automation
- Strong sense of ownership, customer service, and integrity demonstrated through clear communication
- Experience with container technologies such as Docker and Kubernetes

- Experience with the deployment, maintenance, and troubleshooting of self-managed Kubernetes clusters

- Experience with managing, and optimizing distributed database systems such as Cassandra, TiDB

Desired Qualifications:

- Previous work experience as a Java application developer is a plus
- Experience provisioning virtual machines and other cloud services (e.g., Azure or Google Cloud)
- Experience configuring and administering services at scale such as Cassandra, Redis, RabbitMQ, MySQL
- Experience with messaging tools like Kafka
- Experience working in a globally distributed engineering team

Other information:

Additional information on Location

Rakuten Crimson House (Head office)

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Languages:

English (Overall - 3 - Advanced)