IT Operations Manager (Team Lead) - IT Division, Rakuten Securities, Inc.(Secondment)

Job Description:

Business Overview
Mission: Innovating Asset Building - Creating the Future as the Financial Hub of the Rakuten Ecosystem.
Rakuten Securities is a core internet brokerage firm within the Rakuten Group, which operates over 70 services globally. Our goal goes beyond providing financial products; we aim to merge the Rakuten Ecosystem's vast data with cutting-edge technology to transform "asset building" into a seamless, everyday activity for everyone.
- Fusion of User Base and Technology: By seamlessly connecting the Rakuten Ecosystem's extensive data with financial services, we create unique user experiences unmatched by traditional brokerages. We continue to set new industry standards through asset formation support (NISA, iDeCo), AI-driven investment solutions, and partnerships with IFAs.
- The Frontline of Transformation: We are currently undertaking a massive core system overhaul alongside a radical reconstruction of our "next-generation development process" based on AI. We are in an exciting phase for engineers and PMs, involving legacy modernization and the evolution of AI-driven development styles.
- Responsibility and Authority: We maintain the robustness of critical social infrastructure while realizing high-speed new development. Rakuten Securities offers the unique opportunity to achieve this difficult balance using the group's solid network and the latest technology stack.

Department Overview
Mission: Supporting Stability, Engineering Evolution - An Operations Leader Creating the Future of Financial Infrastructure.
Our mission is to go beyond simple "maintenance" and fundamentally transform how we operate the large-scale systems supporting Rakuten Securities. While fulfilling our unwavering duty to protect the financial assets of 14 million accounts, you will lead the advancement and automation of system operation processes. We aim to build a stronger, more agile system environment where stable operations and business growth speed coexist.
- Responsibility and Pride in Protecting Social Infrastructure: You will lead the frontline of stable system operations in a net brokerage environment where downtime is not an option. Through incident response and preventative measures, you will experience a sense of responsibility and achievement unique to engineers supporting social infrastructure.
- The Thrill of Engineering Operations: You will oversee current operational tasks and transform the system using automation and modern methodologies. From the design phase, you will act as a "leader of transformation," redefining the very nature of system operations.

Position:
Why We Hire
Supporting the "Innovating Asset Building" mission with non-stop infrastructure.
As a "partner in asset building," Rakuten Securities continues to challenge the status quo by turning investment from an "extraordinary" activity into an "everyday" one. Our system operations team is the backbone that supports mission-critical systems 24/7, ensuring that millions of users can manage their assets safely anytime, anywhere.
As our services scale rapidly, the complexity of our traffic and system configurations has reached an unprecedented level. Building a more robust and flexible operational structure without compromising our speed of evolution is our top management priority. We are seeking a leader who can take their experience in vendor control and incident response to the next level by "designing and improving the operational process itself."

Position Details
As an operations leader, you will oversee the stable operation of large-scale financial systems. You will go beyond routine maintenance to update the "nature of operations" from both technical and organizational perspectives, building a foundation that drives business growth.
- Leading and Developing the Operations Team: Manage the operations team and nurture its members. Lead the creation of a culture where the team autonomously identifies issues and repeats improvement cycles.
- Driving Service Improvement through Data: Actively analyze SNS feedback and Voice of Customer (VOC) data to identify service issues from an operational perspective. Plan and propose improvements to enhance user experience and collaborate with development departments to maximize service value.
- Modernizing Operations and Process Reform: Thoroughly review existing operational processes to promote automation and efficiency. Eliminate manual tasks to build a highly reproducible and reliable operational structure, allowing the team to focus on high-value tasks.
- Command Center for Mission-Critical Incidents: During large-scale system incidents, lead the swift initial response, root cause analysis, and formulation of preventative measures. Drive deep-seated solutions, including architectural improvements and operational design reviews.

Mandatory Qualifications:
- 5+ years of experience in large-scale system operation/maintenance or as an infrastructure engineer.
- Experience in mission-critical system operations. Proven track record in leading root cause analysis and formulating preventative measures beyond standard manual-based tasks.
- Deep technical understanding of server/network infrastructure (Linux/Windows server construction/operation, TCP/IP, DNS, load balancers).
- Experience in operational process improvement and automation (e.g., using scripts/tools to improve efficiency or standardizing procedures to raise quality).
- Knowledge and practical experience in security measures (vulnerability management, patch management, access control) suitable for financial services.
- Experience in team management and vendor control, leading development partners to maintain quality standards.

Desired Qualifications:
- Operational design experience: Leading service-in and operational design considering non-functional requirements.
- Cloud operations experience (AWS/Azure/GCP): Knowledge of construction and operation in hybrid environments.
- Database knowledge: Experience in large-scale DB operation and performance tuning.
- Automation/Configuration management skills: Python/Shell automation, IaC (Terraform/Ansible) usage.
- Knowledge of operational frameworks (e.g., ITIL).
- Project management experience: Successfully completing projects as a PM or Team Leader.
- Interest in SRE: Commitment to SLI/SLO formulation and improving observability.

Other Information:
Additional information on Location
Rakuten Crimson House Aoyama
2-6-21, Minami-Aoyama, Minato-ku, Tokyo

Additional information on Secondment
You will be seconded from Rakuten Group, Inc. to Rakuten Securities, Inc.

Additional information on English Qualification
TOEIC Score exceeding 800
※If you do not currently have a TOEIC score, you will be required to obtain one after joining the company.

#engineer #infrastructureengineer #RakutenSecurities

Languages:

English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)