Organizational Development Consultant - Culture Engagement Department (CED)

Job Description:

Business Overview

Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique “Rakuten ecosystem” that is unlike any other.

*Our Businesses Key Figures
http://corp.rakuten.co.jp/careers/services/

Department Overview

Culture Engagement Department Organization Development Section devises and implements various initiatives to create workplaces where employees with diverse values can work together with a sense of unity under a shared philosophy, enabling the organization to consistently achieve high performance while also supporting individual self-actualization.
Following the pandemic and driven by technological advancements like agentic AI, workstyles and the roles humans fulfill are undergoing transformation. Amidst this shift, our department plans and executes diverse initiatives—including a return to our core Mission, Vision, and Values, and increasing points of contact—while engaging frontline teams to build a stronger organization.

Position:

Why We Hire

Expanding the workforce to cover a wider range of themes

- Appeal of the Business/Organizational Phase

└ A young, diverse team, regardless of nationality or background, where members can openly exchange ideas daily, even across departments. Proximity to executives offers ample opportunities to gain a high-level perspective

- Appeal of Discretion and Organizational Culture
└ A small　team where individuals can take the lead on several projects and drive them with significant autonomy

- Career Progression (Acquirable Skills and Career Paths)
└ As an internal organizational development approach, it's possible to engage with the organization at all layers, from business heads to managers and individual contributors. You can work alongside businesses and individuals from the upstream to the downstream of organizational development

- Differentiation from Competitors (Appeal leveraging this business x Rakuten Group resources)
└ With over 70 businesses and an organization of 30,000 people, there is rich variety. You can experience organizational development across a wide range of businesses and organizations, from small to large, and from mature businesses to startups. This allows for extensive experience as an organizational development specialist

Position Details

Responsibilities
Develop solutions in the field of organizational development
- Workshop development
- Planning and managing events and seminars
- Development of digital tools
- Planning content for All Hands meetings, etc.

Major Themes
- Mission, Vision, Values (Rakuten Shugi)

https://corp.rakuten.co.jp/about/philosophy/principle/
- Organization Development

Key Stakeholders
- Organization Development Section members
- PICs of Culture enhancement from each company/division
- Corporate functions responsible for company-wide initiatives, such as HR, General Affairs and internal PR

English Usage
- Daily use in meetings, document creation and chat tools

Based on the insights gained from the annual Employee Awareness Survey, you will be involved in developing various solutions to foster the corporate culture across the Rakuten Group. Taking into account employee needs and management direction, you will design employee experiences for various scenarios such as onboarding, daily operations, and company-wide all-hands meetings.

We value open discussions within the team as it is essential to look at things from multiple perspectives, including short-term and long-term views, business and organizational needs, company-wide and individual perspectives, and logic and emotion. New ideas utilizing technology, including AI, are also welcome. You will start as a project member in a small team, but there will be opportunities to take on the role of project leader based on your skills.

Work Environment

Organizational Structure

Team Size:
- Department: 1
- Section: 1
- Group: 1

Age Range: Early 30s

Proportion of New Graduates to Mid-Career Hires: 100% Mid-Career

Background of Mid-Career Hires

HR consulting firms (e.g., Sales, Consultants, Coordinators)
Facilitators for school-based programs/businesses

Mandatory Qualifications:

- Strong passion for employee engagement and corporate culture
- Practical experience in human resource development/organizational development, including team building (planning/content creation/facilitation)

└ We place high value on experience driving initiatives by closely aligning with business challenges and goals while engaging diverse internal stakeholders, including executive-level personnel.

- Communication and presentation skills
- Project management skills
- TOEIC score of 800 or above or equivalent English proficiency
- Business level Japanese language skills

Desired Qualifications:

- A keen ability to observe organizations and employees, identify the issue, and to solve problems
- Ability to proactively define issues, consider solutions, and make proposals without being overly constrained by reporting lines
- Project management experience working with persons-in-charge from various departments and external creative partners
- Data Analysis skills
- Experience in business divisions, not limited to indirect divisions

Other Information:

Additional information on Location

Rakuten Crimson House / with Remote-work

(In principle, the working location will be determined in compliance with company-wide regulations)

Related Pages
- Employee Benefits:http://global.rakuten.com/corp/careers/benefit/
- Employee Conditions:http://corp.rakuten.co.jp/careers/information/
- Culture:http://corp.rakuten.co.jp/careers/culture/

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