HVAC Technical Support Assistant Manager

Position Summary

Lead and manage technical excellence for HVAC and control systems across the Southeast Asia & Oceania region. Provide strategic technical guidance, develop team capabilities through training and mentoring, ensure product quality standards, and bridge technical communication between regional operations and headquarters in South Korea.

Role and Responsibilities

• Act as a second line technical support in case the local country technical team cannot solve a (structural) issue for air conditioning products or control systems

• Lead pre-sales technical support including design verification, technical documentation preparation, load calculations, airflow analysis, system sizing, and system design using design tools

• Ensure designs comply with safety, environmental, and technical regulations (local and international)

• Review shop drawings and lead site surveys; propose optimized HVAC solutions and prepare technical input for key business opportunities

• Oversee technical quality standards through continuous monitoring of design compliance; organize regular technical review meetings with regional sales and engineering teams

• Provide technical training to our local teams and/or local trainers, “train the trainer”;

• Develop and execute comprehensive technical training programs covering HVAC fundamentals, load calculations, duct/piping design, CAD/Revit, controls, and energy standards

• Align training initiatives with sales objectives and new product launches; mentor and develop regional technical teams

• Collect, standardize, and localize technical materials ensuring accuracy for regional catalogues and documentation

• Collect ‘Voice Of Customer’ product and service improvements for air conditioners & controls systems and share with our Product Management department

Skills and Qualifications

• A minimum of a bachelor’s degree in engineering or related discipline; degree in air conditioning or refrigeration preferred;

• Minimum of 8+ years’ experience in HVAC technical support, pre-sales engineering, or system design (experience in both pre-sales and service engineering highly preferred).

• Strong leadership and team management skills with ability to motivate and develop technical teams

• Being able to improve established processes based on requests from the field;

• Someone who is used to work within complex matrix and international environments;

• Who takes responsibility for his actions and knows how to enthuse his local countries team colleagues;

• A qualified candidate demonstrates strong leadership skills with an ability to support all stakeholders;

• Good communication skills are a necessity towards Head Quarter in South Korea and the local country organizations;

• As a person he/she must be empathetic, a real problem solver, confident, creative and a strong representative of the technical team within the internal organization and towards the external contact persons;

• A good knowledge (speaking and writing) of the English language is mandatory and preferably any additional Asian language;

• Frequently travelling within Southeast Asia & Oceania (10% to 20%) based on actual requirements.

#Li-SAVINA #Li-Midsenior

* Please visit Samsung membership to see Privacy Policy, which defaults according to your location. You can change Country/Language at the bottom of the page. If you are European Economic Resident, please click here.