Director of HSS & Enterprise Compliance

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

Role Overview
The Director, HSS & Enterprise Compliance, is a senior operational leader responsible for building, scaling, and running Stord’s enterprise HSS function across a high-growth, multi-site fulfillment network. This role carries broad ownership across occupational safety, physical security, loss prevention, and enterprise compliance -- driving the programs, teams, and infrastructure that protect Stord’s people, assets, and operations while positioning compliance as a commercial strength that supports customer growth and revenue.
Reporting to the Head of Health, Safety & Security, the Director translates enterprise strategy into an operating organization -- leading Compliance Program Managers, and a network of site-level professionals to deliver consistent, high-quality HSS performance across every facility. This leader is equally comfortable in an executive conversation about risk and regulatory posture as they are reviewing corrective action trends with a Regional Leadership or supporting a customer audit. They bring operational discipline, regulatory depth, and a growth mindset to a function that directly influences Stord’s ability to win and retain business.

Compliance is not a back-office function under this leader -- it is a front-line competitive capability. The Director ensures Stord’s compliance programs are enterprise-grade, credible, and structured to scale with the business, enabling sales to lead with confidence.

What This Role Owns

The Director owns the full HSS operating organization and its outcomes -- not just individual programs, but the people, structure, and accountability systems that make those programs work at scale. This includes:

• The HSS team: recruiting, developing, and leading Compliance Program Managers, and through them the full network of site-level HSS professionals.

• Enterprise HSS strategy execution: translating the vision set by the Head of HSS into an operating plan with clear priorities, milestones, metrics, and accountability across the organization.

• Enterprise compliance program performance: owning the outcomes of Stord’s OSHA, EPA, GMP, DOT, and adjacent compliance programs -- ensuring they are current, enforced, and audit-ready across all facilities.

• Compliance as a revenue enabler: partnering with Sales and Customer Success to position Stord’s compliance capabilities as a differentiator in the market, supporting regulated customer onboarding, RFP responses, and customer audit readiness.

• Safety and security program governance: setting performance expectations, reviewing regional and site-level outcomes, and driving continuous improvement across occupational safety, physical security, and loss prevention.

• Risk management: identifying, prioritizing, and mitigating enterprise-level HSS risks -- physical, regulatory, financial, and reputational -- before they affect operations or customers.

• HSS budget and resources: managing the function’s operating budget, headcount planning, and technology investments to ensure the organization is properly resourced for current and future scale.

• Cross-functional leadership: serving as the senior HSS voice in partnerships with Operations, Legal, HR, Finance, CX, and Sales -- ensuring HSS is integrated into business decisions.

Key Responsibilities

Team Leadership and Organizational Development

• Lead, develop, and hold accountable a team of Regional Managers, Compliance Program Managers, and through them a network of site-level HSS professionals across a multi-site fulfillment network.

• Set a high-performance culture within the HSS organization: clear expectations, direct feedback, and a development-first approach that builds the bench for future growth.

• Recruit and hire critical roles within the HSS function, including partnering with HR on sourcing, assessment, and onboarding.

• Conduct regular operating reviews to assess performance, address trends, and maintain alignment on enterprise priorities.

• Identify capability gaps across the team and build targeted development plans, training investments, and succession pipelines that keep the organization ahead of Stord’s growth.

• Represent the HSS function in senior leadership forums, ensuring the team’s work is visible, understood, and connected to broader business objectives.

Compliance Program Leadership

• Provide senior leadership and strategic direction for Stord’s enterprise compliance programs across OSHA, EPA, GMP, GDP, DOT, Hazmat, and applicable state and local regulatory frameworks.

• Oversee the Compliance Program Managers in building and sustaining the compliance program architecture -- holding each accountable for program quality, audit readiness, and regulatory currency within their respective domains.

• Serve as the senior escalation point for compliance matters, including regulatory agency interactions, significant inspection findings, customer audit outcomes, and compliance-related legal inquiries.

• Drive compliance performance across Regional Managers and site teams -- setting expectations, reviewing metrics, and intervening on systemic gaps before they become regulatory or reputational risks.

• Ensure Stord’s compliance posture scales with the business: as new sites open, new customers onboard, and new regulatory requirements emerge, the compliance program keeps pace.

• Lead the development and maintenance of Stord’s customer-facing compliance narrative -- supporting RFP responses, customer audits, and sales conversations with a credible, current picture of program maturity.

Occupational Safety Program Oversight

• Own occupational safety outcomes across the network -- driving improvement in TRIR, DART, near-miss reporting rates, and corrective action quality through Regional Managers and site teams.

• Review enterprise safety performance data regularly, identify systemic trends, and direct the Compliance Program Managers and Regional Managers to address root causes at the program and operational level.

• Partner with the Head of HSS and the Compliance Program Managers to ensure safety written programs, policies, and standards remain current, enforced, and aligned with regulatory requirements.

• Provide executive-level oversight of serious incident investigations -- reviewing findings, approving corrective actions, and ensuring post-incident learnings are applied across the network.

• Support new site launches, automation deployments, and peak planning by ensuring safety requirements are embedded in operational planning from the start.

Physical Security and Loss Prevention Oversight

• Own physical security and loss prevention program outcomes across the network -- setting the standards, reviewing performance, and holding Regional Managers and site teams accountable for execution.

• Provide senior oversight of significant loss prevention investigations, including internal integrity matters, large-scale theft, and fraud -- ensuring investigations are conducted properly and outcomes are handled appropriately with HR and Legal.

• Partner with Legal and HR on workplace violence prevention programs, active threat response, and sensitive security matters requiring executive involvement.

• Review loss prevention and shrink metrics across the network and direct on systemic risk mitigation strategies.

• Ensure physical security standards -- access control, CCTV, perimeter, and visitor management -- are current, enforced, and aligned with customer and industry requirements such as CTPAT and TAPA.

Compliance as a Commercial Capability

• Partner with Sales, CX, and Account Management to ensure Stord’s compliance capabilities are understood, communicated, and actively used to win and retain business.

• Lead or support compliance-related customer conversations, including pre-sales qualification, audit preparation, and post-audit corrective action reviews.

• Develop and maintain a library of compliance credentials, certifications, and program documentation that enables Sales to respond quickly and credibly to customer compliance requirements.

• Assess compliance requirements for prospective customers and new market segments -- providing clear go/no-go guidance to commercial and operations leadership on regulated customer onboarding.

• Partner with Customer Success to monitor customer-specific compliance commitments and ensure site teams are meeting them consistently.

Risk Management and Governance

• Own the enterprise HSS risk register -- identifying, assessing, prioritizing, and tracking mitigation for the highest-impact safety, security, and compliance risks across the network.

• Lead the Safety and Security Steering Committee in partnership with the Head of HSS -- preparing agendas, presenting performance data, and driving cross-functional decisions on risk and governance.

• Manage Stord’s insurance relationships from the HSS side -- providing accurate, current performance data to insurers, supporting loss control audits, and identifying opportunities to improve coverage terms through program performance.

• Serve as a senior leader during major incidents -- providing executive oversight of response, coordinating with Legal and HR, managing external communications, and driving thorough post-incident reviews.

• Ensure the HSS function maintains audit-ready documentation and governance records that demonstrate program maturity to regulators, customers, and Stord’s board and investors.

Reporting, Metrics, and Business Alignment

• Own enterprise HSS reporting to the Head of HSS and senior leadership -- delivering regular performance updates that connect safety, compliance, and security outcomes to operational and financial impact.

• Partner with the Compliance Program Managers to ensure the compliance dashboard and metrics infrastructure gives leadership real-time visibility into risk posture and program health across both program domains.

• Develop and present HSS business cases to senior leadership -- translating program investments into risk reduction, insurance savings, operational efficiency, and revenue protection.

• Ensure HSS metrics are integrated into Stord’s broader operational reporting cadences -- visible alongside financial and operational performance, not siloed in a separate function.

• Drive a continuous improvement mindset across the HSS organization -- using data to identify the highest-value opportunities for program investment and operational risk reduction.

Required Qualifications

Experience

• 10+ years of progressive experience in health, safety, security, or compliance leadership, with at least 3 years in a director-level or equivalent senior leadership role.

• Proven experience leading multi-disciplinary HSS teams across a multi-site network in 3PL, eCommerce fulfillment, distribution, or a similarly complex logistics environment.

• Demonstrated track record of building and scaling enterprise compliance programs with measurable business outcomes.

• Experience operating as a cross-functional senior leader -- influencing Sales, Operations, Legal, HR, and Finance on HSS-related decisions.

Technical Expertise

• Deep working knowledge of OSHA, EPA, GMP/GDP, DOT, and adjacent regulatory frameworks applicable to warehouse and fulfillment operations.

• Strong background in enterprise compliance program design, governance, and performance management.

• Experience with physical security programs, loss prevention strategy, and integrity investigation oversight.

• Ability to translate complex regulatory requirements and risk profiles into clear business narratives for executive and commercial audiences.

• Familiarity with compliance management systems, audit platforms, and HSS performance reporting infrastructure.

Credentials (Preferred)

• CSP (Certified Safety Professional) or equivalent senior safety credential preferred.

• CHMM (Certified Hazardous Materials Manager) or equivalent environmental/Hazmat credential a plus.

• LPC, LPQ, or equivalent loss prevention credential preferred.

• Lean, Six Sigma, or operational excellence background a plus.

• Experience supporting CTPAT, TAPA, GMP, or SOC-related certification programs preferred.

Leadership Profile

• A senior leader who earns credibility through expertise, follow-through, and results.

• Equally effective in a regulatory agency interaction, a customer compliance review, and a coaching conversation with a Regional Manager.

• Commercially minded: understands how compliance and safety performance connect to revenue, margin, and customer retention.

• Decisive under pressure -- able to lead the organization through significant incidents, regulatory challenges, and peak operational stress without losing focus.

• A developer of people -- invests in the growth of the team and builds an organization that performs without requiring their personal involvement in every decision.

• A clear, confident communicator at all levels -- from a frontline employee concern to a board-level risk briefing.