Solution Sales Executive - CCaaS & Agentic AI

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint. 

By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights. 

Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. 

Job Description

This is a specialist overlay role that will focus on driving growth of Sprinklr’s Contact Centre as a Service (CCaaS) and Agentic AI solutions across APAC.

The Solution Sales Executive does not carry a traditional account ownership model. Instead, they partner closely with Account Executives and Sales Leaders to identify, shape, and win complex CCaaS and AI opportunities across both existing customers and new logo prospects. Acting as the regional subject matter expert, this individual influences account strategy, drives pipeline creation, and leads solution sales execution for CCaaS and Agentic AI opportunities.

What You'll Do

Operate as the Regional CCaaS & Agentic AI Overlay Specialist

• Serve as the dedicated CCaaS and Agentic AI sales specialist across APAC
• Partner with Account Executives to identify, qualify, and progress strategic opportunities
• Influence account planning and growth strategies by bringing deep domain expertise
• Act as the primary sales lead for CCaaS and Agentic AI opportunities while working alongside the core account team

Partner with Core Sales Teams

• Work in close partnership with Account Executives, Regional Sales Leaders, Solutions Consultants, and Customer Success teams
• Support a portfolio of strategic accounts rather than owning a standalone territory
• Help account teams uncover new opportunities and accelerate existing sales cycles
• Collaboratively develop and execute winning deal strategies

Drive Pipeline Growth and Deal Execution

• Create and influence pipeline through prospecting, executive engagement, partnerships, and industry networking
• Support both new logo acquisition and expansion within existing accounts
• Lead opportunity qualification, business case development, and competitive positioning
• Engage senior stakeholders, including Heads of CX, Contact Centre leaders, CIOs, CTOs, and business executives

Lead Solution Selling for CCaaS & Agentic AI

• Position Sprinklr's AI-powered CCaaS solutions, including:
  • Conversational AI (voice and chat automation)
  • Agent Assist and Copilot
  • Smart routing and AI-driven orchestration
  • Agentic AI and autonomous service workflows
  • Generative AI use cases across customer experience
• Align solutions to measurable business outcomes and transformation objectives

Act as the Regional Subject Matter Expert

• Be the trusted internal and external expert for CCaaS and Agentic AI
• Educate sales teams, partners, and customers on Sprinklr's capabilities and market differentiation
• Stay current on industry trends, competitors, and emerging technologies
• Provide thought leadership around customer experience transformation and contact centre modernisation

Develop Ecosystem and Partner Relationships

• Build relationships with strategic CCaaS, AI, consulting, and implementation partners
• Collaborate with alliance teams to generate and accelerate opportunities
• Leverage partner relationships to expand market reach and improve win rates

Who You Are

• Proven enterprise sales professional with a track record of exceeding targets
• Experienced operating in a specialist overlay, solution sales, or matrixed sales environment
• Strong experience selling complex SaaS solutions into large enterprises
• Skilled at influencing opportunities without direct account ownership
• Demonstrated success partnering with Account Executives to close high-value, multi-stakeholder deals
• Strong executive presence and relationship-building capability
• Deep interest in customer experience, contact centre transformation, and AI technologies
• Self-driven, collaborative, and highly effective at navigating complex organisations

Success Profile

• Trusted partner to Account Executives across the region
• Consistently generates and influences CCaaS and Agentic AI revenue across APAC
• Improves win rates on strategic opportunities through specialist expertise
• Recognised internally as the go-to expert for CCaaS and Agentic AI
• Creates strong alignment across sales, alliances, and technical teams
• Expands Sprinklr's presence in customer experience and contact centre transformation initiatives

We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: 

• Lead a new category of enterprise software that we call Unified-CXM. 

• Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. 

• Create a culture of customer obsession, with trust, teamwork, and accountability.

We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands. 

We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. 

To learn more about employee benefits by region, click here. 

To learn more about all-things-Sprinklr, visit our candidate resource hub here. 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.  

Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. 

Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. 

Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.

If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.