Senior Customer Solutions Engineer
Sysdig · Remote · Costa Rica · 2mo ago
SeniorRemoteIT & Tech Support
In the cloud, every second counts. On the leading edge of security, Sysdig stops attacks in real-time by instantly detecting changes in cloud security risk with runtime insights and open source Falco. Trusted by a large enterprise customer base, we are a well-funded startup, passionate open source enthusiasts at heart, and problem-solvers who are building and delivering powerful solutions to secure cloud-native applications.
We have an organizational focus on delivering value to customers. We appreciate diverse opinions and open dialogue to spur ideas and we believe in working together to achieve our goals. We're an international company that understands how to cultivate an inclusive environment across all teams.
And we're a great place to work too - we've been named a "Best Places to Work" by Inc, the San Francisco Business Time, and Built In, with recognitions ranging from "Best Benefits" to a "Best Company for Happiness".
We are looking for driven team members who want to join us on our mission to lead cloud security globally. Does this sound like the right place for you?
What you will do:
- Own executive-level relationships and strategic engagement for a portfolio of enterprise and high-value customers — building trust from engineers to the C-suite
- Collaborate with customer teams on Sysdig deployments, architecture, and operational best practices
- Drive alignment between customer business goals and Sysdig's technical capabilities through Success Planning and Outcome Mapping
- Lead Customer Business Reviews (CBRs) and ongoing strategic touchpoints with both technical and non-technical stakeholders
- Develop deep knowledge of customer environments to proactively identify risks and opportunities for optimization, expansion, and innovation
- Lead and contribute to hands-on workshops that help customers unlock the full value of the Sysdig platform
- Support Sales in renewal and expansion discussions by demonstrating measurable value realization and usage growth
- Identify and mitigate account risk early through health monitoring, technical diagnostics, and stakeholder alignment
- Be an advocate for customer requirements, partnering with Product and Engineering to align roadmap initiatives
- Partner with Support and Professional Services to ensure high-quality solutions and efficient issue resolution
- Mentor junior CSMs/CSEs and contribute to best practices, process improvements, and internal enablement
What you will bring with you:
- 5+ years in Customer Success, Solutions Engineering, Technical Account Management, or Strategic/Technical Consulting at a SaaS or cybersecurity company
- Proven experience managing enterprise customer relationships and navigating complex organizations
- Hands-on experience installing and troubleshooting solutions on Kubernetes; experience working with container based solutions
- Strong understanding of cloud-native applications, platforms, security, automation, and DevSecOps across AWS, Azure, and/or GCP
- Experience with scripting and API integration to support and troubleshoot technical solutions
- Demonstrated success driving measurable customer outcomes and leading executive-level engagements
- Strong business acumen and the ability to translate technical capabilities into business impact for both engineers and executives
- Experience managing issues, performing root cause analysis, and driving resolution
- Excellent communication, presentation, and stakeholder-management skills
- Background in cybersecurity or DevSecOps is a strong plus
What we look for:
- A strategic, consultative, customer-first mindset with the ability to influence senior stakeholders
- One or more of CKAD / CKA / CKS certifications
- Experience with Linux, Helm, Terraform, Kubernetes, and cloud platforms
- Self-motivated, proactive, and adaptable — comfortable navigating fast-paced, evolving environments
- Strong empathy, patience, and a genuine passion for working with customers
- Curiosity and comfort operating across both technical and business domains
- Coachability and a team-oriented, collaborative, learning-driven attitude
- Experience working with Sysdig and/or Falco is a plus
When you join Sysdig, you can expect:
- Extra days off to prioritize your well-being
- Mental health support for you and your family through the Modern Health app
- Great compensation package
We would love for you to join us! Please reach out even if your experience doesn't perfectly match the job description. We can always explore other options after starting the conversation. Your background and passion will set you apart, especially if your career path is different.
Some of our Hiring Managers are globally distributed, an English version of your CV will be appreciated.
Sysdig values a diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Sysdig is an equal-opportunity employer. Sysdig does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity, or any other legally protected status.
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