Field Service Engineer ES
Tokyo Electron · Dresden, Germany · 20d ago
Job Description
Job Purpose:
Responsible for providing on-site technical support, troubleshooting, and maintenance for semiconductor manufacturing equipment. This role involves working closely with customers to ensure optimal performance of their machinery and achieving high levels of customer satisfaction.
Key Responsibilities:
- Perform installation, maintenance, and repair of semiconductor equipment and systems.
- Troubleshoot technical issues efficiently and effectively to minimise downtime.
- Conduct preventive maintenance and inspections as per established schedules.
- Provide technical support and training to customers on equipment operation.
- Document all service activities, including service reports and customer feedback.
- Maintain up-to-date knowledge of semiconductor industry trends and technologies.
- Collaborate with senior engineers and management to resolve complex issues.
Skills and Knowledge:
- Diploma or certificate in Engineering, Electronics, or a related field
- Experience in field service engineering or technical support, particularly in the semiconductor industry is an advantage
- Strong troubleshooting and problem-solving skills with the ability to diagnose technical issues.
- Basic understanding of semiconductor manufacturing processes and equipment.
- Excellent communication and interpersonal skills to work effectively with customers and team members.
- Willingness to travel frequently and work flexible hours as required.
- Valid driver’s license
Individual pay is determined based on multiple factors, including but not limited to location, experience, skills, job-related knowledge, relevant education, certifications, and/or training. In addition to base salary, we offer (full time regular employees ) a comprehensive benefits package and for certain roles eligibility in our bonus plan and long-term incentives as applicable. The talent advisor can share more details about total compensation for the role in your location during the hiring process.
Tokyo Electron Limited (TEL) is an Equal Opportunity Employer (EEO). As such, all qualified applicants will receive consideration for employment regardless of race, colour, religion, belief, sex, national origin, age, disability, gender identity, membership to a traveller community or any other legally protected characteristic. TEL acknowledges that diversity creates an innovative culture and aims to create a workplace where everyone is treated fairly and can succeed based on merit and qualifications.