Transform Your Impact as our Next Customer Retention Analyst!
Shape the financial future of our customer lifecycle and directly empower our Chief Customer Officer to drive sustainable growth. In this high-impact role, you will leverage advanced business intelligence to elevate Net Retention Rates, accelerate time-to-value, and optimize cross-functional operations across the entire organization.
About Us:
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability. From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.
What Makes This Role Great:
You will serve as a core strategic partner within our Customer FP&A team, directly shaping our retention strategy, optimizing customer lifetime value, and turning complex metrics into actionable insights that fuel global success.
Key Exciting Responsibilities:
• Build sophisticated Business Intelligence models to deliver clear strategic insights into retention, customer delivery, and service costs.
• Spearhead renewals and churn assumption frameworks to empower executive decision-making and support central revenue forecasting.
• Champion customer analytics by tracking Lifetime Value, Net Promoter Score, and engagement trends to maximize platform stickiness.
• Drive operational efficiency across customer-facing teams by analyzing cost-to-serve metrics, deflection rates, and service ticket productivity.
Essential Skills & Experience:
• Minimum of 5 years of experience in financial analysis, customer analytics, or SaaS FP&A roles.
• Deep expertise in data analytics with demonstrated proficiency in financial systems such as Oracle or NetSuite.
• Proven track record of leveraging data to drive strategic alignment across Customer Success, Support, and Renewals teams.
• Demonstrated strength in process optimization and automating systems to enhance operational productivity.
Bonus Points For:
• Experience integrating AI-driven analytical solutions to streamline financial modeling.
• Strong familiarity with product adoption metrics such as Monthly Active Users and depth-of-use tracking.
Logistics:
Location: Open to Remote, Hybrid, or In Office (Location TBD)
Travel Requirement: 0-10%
Why You'll Love Working With Us:
At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.
• You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of peopleworldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.
• Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.
• Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."
Customer Retention Analyst, Customer FP&A, Business Intelligence Modeling, Net Retention Rate, NRR, Customer Success Analytics, Net Promoter Score, NPS, Customer Lifetime Value, CLV, NetSuite, Oracle, Churn Analysis
Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.
Hiring Range
$78,400.00–$107,900.00
Pay Rate Type
Salary
Bonus Eligible?
Yes
Commission Eligible?
No
Benefits:Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled.
At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values—Belong, Innovate, and Grow—we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under “Corporate Governance.”
Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.
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If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.