Solutions Analyst, Ops & Analytics

Primary Responsibilities:

Quality and Efficient Output Production:

•        Plan and execute projects with minimal direction, leveraging prior industry knowledge to address new project types.

•        Use Excel, PowerPoint, Power BI and other tools to create customized, effective, and accurate deliverables for clients based on practice team input.

•        Leverage benchmark/survey information and business knowledge to identify meaningful trends, competitor insights, and recommendations for client engagements.

•        Analyze client organizational structures (e.g., sales/field teams) to standardize and compare roles across companies.

•        Utilize and improve automation tools to generate analyses more efficiently.

•        Participate in the design and implementation of customized benchmarking surveys using web-based tools.

•        Conduct quantitative and qualitative data analysis to identify patterns, outliers, and statistically significant trends across client survey responses.

•        Translate complex data sets into clear visual narratives using dashboards, charts, and data tables that drive actionable client recommendations.

•        Ownership of Work:

•        Deliver work accurately and consistently within project timelines.

•        Demonstrate self-management skills while leveraging peer and manager experience.

•        Balance both detailed execution (“in the weeds”) and strategic insights as needed.

•        Communicate methods, results, and their implications clearly with minimal oversight.

•        Critical Thinking & Innovation:

•        Contribute to product development initiatives focused on analytics and benchmarking.

•        Identify new ways to integrate technology and analytics

•        Teamwork:

•        Collaborate effectively with peers, providing support and feedback.

•        Participate actively in reviews and discussions, contributing insights and clarifications.

•        Demonstrate openness to coaching and apply feedback to deliver stronger results.

Skills and Experience

Required

•        Bachelor’s degree

•        Expertise in Microsoft Excel, PowerPoint, Word, and Power BI

•        Excellent analytical and problem-solving skills

•        Strong attention to detail with the ability to review and refine outputs

•        Strong business writing, communication, and presentation skills

•        2–4 years of experience in analytical or operations roles

•        Demonstrated ability to thrive in a collaborative, team-oriented environment

•        Strong foundation in data analysis and statistics

•        Experience working with structured datasets to perform analysis, identify trends, and communicate findings in business-friendly formats.

Preferred

•        Exposure to competitor benchmarking or competitor insights analysis

•        Familiarity with advanced analytics techniques (PowerBI, Power Query, automation tools)

•        Salesforce reporting and dashboarding experience

•        Experience in the Pharmaceutical / Life Sciences industry

•        Experience developing or following Standard Operating Procedures

•        Qualtrics or similar survey platform experience

•        Understanding of market research survey design concepts

Familiarity with data visualization principles and BI storytelling best practices