Consultant - Managed Services
Veeva Systems · China · 20d ago
Mid levelOn-siteStrategy & Management Consulting
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Veeva Systems is looking for professionals, who wish to become experts in the Veeva Commercial Cloud product suite, who have a passion for helping customers achieve their business vision, and who wish to participate in the transformation of the global Life Sciences Industry.
In this position, you will work as a Managed Services Consultant of our Professional Services Organization, providing post-implementation application consulting and technical administration as a subject matter expert of Veeva Commercial Solutions to the pharmaceutical customers located in China.
What You’ll Do
- Provide overall application expertise and knowledge to customer, serving as a trusted advisor for Veeva solutions.
- Engage with customer to gather, analyze, clarify business requirements, translate them into practical system solutions.
- Assess customer requirements against Veeva product capabilities and recommend best-fit solutions; Configure and implement system changes to meet customer needs.
- Provide industry and product best practice, proactively advise customers and educate on effective use of Veeva solutions.
- Partner with Veeva product teams to communicate customer feedback, identify product gaps and contribute to product enhancements
- Tier 2/3 application support, troubleshoot complex issues, identify root cause and drive timely resolution
- Environment management activities
- Support customer ongoing BAU administration and maintenance, including user management, security, territory management, reporting, integrations and bulk data loading.
- Ad-hoc training to educate customer admins and enable customer to manage the system independently
- Proactive identify opportunities to improve system performance, operational efficiency, and customer experience through continuous improvement initiatives.
Requirements
- At least Bachelor’s Degree in Computer Science, Computer Engineering or related degrees
- 5+ years working experience in the IT industry
- 3+ years software development experience with hands-on experience in Python/Java
- 2+ years of customer-facing experience (Requirement gathering, business analysis, stakeholder communication, etc.)
- Fluent in English verbal and written
- Hardworking and can-do attitude
- Fast learner, willingness to grow and open to changing priorities and environments
Nice to Have
- Consulting experience, BA experience, Customer service experience
- Veeva CRM, Network, OpenData knowledge
- Knowledge and applicable experience in the Pharmaceutical and Life Sciences
#LI-MidSenior
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.