Collections Specialist

Company Description

Our people and teams around the world are aligned in our strong vision to be the operating system for global trade and logistics. More than 17,000 organizations use our CargoWise platform, including 24 of the top 25 global freight forwarders and 47 of the top 50 global third-party logistics providers.

Our flagship product, CargoWise is a cloud-based software platform that enables customers to execute highly complex logistics transactions and manage their operations on one database across multiple users, functions, offices, and countries.

Job Description

We are looking for a detail-oriented and organized Collections Specialist to join our team in London, United Kingdom. In this role, you will be responsible for managing accounts receivable, pursuing outstanding payments, and maintaining positive client relationships while ensuring compliance with collection regulations. The successful candidate will demonstrate strong analytical abilities, excellent communication skills, and a commitment to achieving collection targets while maintaining professional standards.

• Monitor and manage customer accounts to identify overdue payments and initiate collection activities
• Contact customers via phone, email, and written correspondence to negotiate payment arrangements and resolve account discrepancies
• Process and record payments accurately, reconciling accounts and updating customer records in collection systems
• Analyze payment patterns and customer behavior to assess creditworthiness and identify potential risks
• Prepare detailed collection reports and documentation to track progress toward collection goals
• Maintain organized records of all collection attempts, agreements, and customer interactions
• Resolve billing disputes and investigate payment issues with efficiency and professionalism
• Ensure all collection activities comply with relevant laws, regulations, and company policies
• Coordinate with other departments to address customer concerns and facilitate timely resolutions
• Meet or exceed collection targets and performance metrics while maintaining high-quality customer service

Qualifications

• 2+ years of experience in collections, accounts receivable, or a related financial role
• Proven track record of successfully collecting outstanding payments and meeting collection targets
• Strong knowledge of collection procedures, credit policies, and relevant compliance requirements
• Proficiency with collections management software and accounting systems
• Experience with CRM platforms and payment processing systems
• Excellent written and verbal communication skills with the ability to interact professionally with customers
• Strong organizational and time management abilities to handle multiple accounts simultaneously
• Detail-oriented with strong analytical and problem-solving skills
• Ability to negotiate payment arrangements and resolve conflicts professionally
• Proficiency in data entry and record management with high accuracy standards
• Customer service experience and ability to maintain positive relationships under challenging circumstances
• Familiarity with financial analysis and account reconciliation processes
• Ability to work independently and as part of a team in a fast-paced environment

Additional Information

Before You Apply 

From time to time, WiseTech Global may use external service providers to assist us with assessing applications, including testing and background checks, on our behalf. Accordingly, by applying for this role and providing your personal information to WiseTech Global, you consent to WiseTech Global providing this information to our external service providers who are required to treat such information with strict confidentiality in line with privacy and data protection laws and regulations.