Infrastructure Automation Engineering Manager

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Infrastructure Automation Engineering Manager is a player-coach people leader who builds, leads, and grows a team of automation engineers delivering production-grade infrastructure automation in a regulated financial services environment. The role carries two accountabilities at once: the health, growth, and performance of the engineers on the team, and the reliability of what the team ships across on-premises environments. This manager stays close enough to the work to review a design, question an approach, and unblock an engineer.
Teams may be responsible for infrastructure-as-code, configuration management, CI/CD pipelines, orchestration workflows, self-service platform services, automated testing, policy-as-code controls, compliance automation, operational governance, and engineering reliability initiatives. The manager is accountable for building a high-performing engineering team, ensuring delivery excellence, maintaining engineering standards, and enabling the adoption of scalable automation solutions that improve operational efficiency, resiliency, and risk management across on-premises environments.
Equally important to management craft is an orientation toward continuous learning and adaptive thinking. This role demands a high curiosity quotient and a non-negotiable growth mindset: the manager actively seeks feedback, owns their development gaps, and builds a team culture where questions are asked early, incidents are learned from without blame, and complexity is treated as an invitation rather than a barrier. A manager sets the learning culture their engineers inherit, and this role is expected to model it visibly.

For this opportunity, Truist will not sponsor an applicant for work visa status or employment authorization, nor will we offer any immigration-related support for this position (including, but not limited to H-1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN-1 or TN-2, E-3, O-1, or future sponsorship for U.S. lawful permanent residence status.)

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Manages and directs a software engineering team, overseeing day-to-day operations and ensuring delivery of high-quality, scalable software solutions.
2. Plans, prioritizes, and allocates resources to meet short-term operational goals and project deadlines within the software engineering area.
3. Develops and enforces software engineering standards, best practices, and governance to maintain code quality and compliance.
4. Collaborates with cross-functional teams including architecture, analytics, and security to deliver integrated technology solutions.
5. Oversees the design, development, testing, and maintenance of software applications that meet business and user needs.
6. Mentors and coaches team members to enhance technical skills, career growth, and performance.
7. Reviews and approves technical designs, code, and documentation to ensure adherence to standards and project requirements.
8. Identifies and mitigates risks related to software development and delivery, ensuring reliable and secure solutions.
9. Drives continuous improvement initiatives in engineering processes, tools, and methodologies.
10. Communicates team progress, challenges, and achievements to senior management and stakeholders.

Qualifications
Required Qualifications:
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience.
2. A minimum of 5 years of professional software engineering experience, including team leadership or supervisory responsibilities.

Preferred Qualifications:

- Experience delivering in a regulated industry (financial services, healthcare, insurance, or equivalent) where change control, audit trails, and examination readiness constrain how software ships

- Experience leading or working daily with globally distributed engineering teams across time zones

- Hiring and performance management fundamentals: structured interviewing, calibrated feedback, development planning, and the willingness to make hard calls on performance

- Agile delivery management: sprint planning, backlog hygiene, and flow metrics (cycle time, change failure rate, time to recover) used as improvement tools rather than scorecards

- Written communication strong enough to run an engineering team across time zones: decisions, handoffs, and status that hold up without a meeting

- Hands-on background in the team’s core stack, current enough to review work credibly: Terraform and Ansible, Python or PowerShell scripting, Git-based workflows, and CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, or Azure DevOps)

- Working knowledge of hybrid infrastructure: at least one major cloud (AWS, Azure, or GCP) plus on-premises virtualization (vSphere/ESXi, Nutanix AHV, or Hyper-V)

- Working understanding of policy-as-code (OPA/Gatekeeper, Sentinel, Kyverno) and secrets management (Vault or cloud-native equivalents), and why both are engineering disciplines rather than after-the-fact compliance gates

- Familiarity with orchestration and ITSM integration (ServiceNow ITOM, event-driven automation, CMDB) sufficient to manage delivery against them

- Working understanding of how LLM-assisted and agentic automation behaves in production: failure modes, evaluation, cost profiles, and the guardrails that keep agent-initiated changes safe

- Experience managing, or shipping as a senior IC, at least one AI-assisted capability through to production, including the operational questions that prototypes do not reveal

- Fluency with AI governance concepts (NIST AI RMF, model risk management basics) sufficient to manage compliance-ready delivery without owning the risk framework

- Experience standing up or scaling a team in a Global Capability Center or offshore engineering hub, including the early mechanics of onboarding, knowledge transfer, and earning delivery trust

- Prior Lead- or Staff-level individual contributor experience in automation or platform engineering

- Experience delivering an internal developer platform or self-service portal (Backstage or equivalent), treating internal engineers as customers of the platform

- Experience with NIST CSF 2.0 or the FFIEC IT Examination Handbooks as working constraints on delivery

- AWS, Azure, Google Cloud, or HashiCorp certifications; formal management or leadership training

- Experience partnering in a product operating model

The annual base salary for this position for the State of Virginia is $125K-$169K

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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