Quality Management Program Manager- Financial Services

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Regular or Temporary:

Regular

Language Fluency:  English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The Quality Management Program Manager is responsible for the management and oversight of the Enterprise Change Execution Quality Management Program development, implementation, and on-going execution/maintenance. The program ensures enterprise-wide adherence to the Enterprise Change & Transformation policies and procedures.

**Must have financial services industry experience**

LOCATION:

** Truist in-office requirement is 5 days per week**

Please note:  candidate must be located in one of the following locations:

• Charlotte, NC
• Atlanta, GA
• Raleigh, NC

No remote or telecommute option

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job.  Other duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.  

1.    Lead and oversee a team of people focused on the development and implementation of the enterprise-wide Change Execution Governance quality management program, which includes the items identified below.
2.    Oversight for the development and implementation of a risk-based quality management reviews which are supported by formal standards and procedures and align to the enterprise policy. Following implementation, continually oversee the execution of the program to ensure adherence to the standards and procedures.
3.    Oversight for the development, implementation and of the on-going periodic quality management reporting and escalation routines, which includes reporting to internal partners as well as external regulatory bodies as requested.
4.    Oversight for the development, implementation and on-going issue identification and remediation processes resulting from the quality management program execution processes.
5.    Development of ad-hoc quality management reviews to continually detect new risk exposures in the end-to-end change process(es).
 

QUALIFICATIONS

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.    Bachelor’s degree in Finance, Economics or business-related field, or equivalent education and related training
2.    10+ years of experience in the financial services industry and/or project management disciplines
3.    Ability to work strategically and tactically, comfortable seeing and defining the “big picture” while overseeing details
4.    Comprehensive knowledge of general banking and risk management practices
5.    Excellent leadership ability and sound decision-making skills
6.    Strong business acumen and organizational agility
7.    Strong effective communicator (written and verbal) with executive management and regulators  

8.Strong skills in MS Office Suite (PowerPoint, Excel, Word, Visio, Project

Preferred Qualifications:

1. Advanced degree in a business or related field or equivalent education and related training.
2. Experience implementing large/complex initiatives across a matrix organization

3. Project Management Professional (PMP) Certification

4. Financial Services Industry experience

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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