Senior Solutions & Professional Services Consultant
Wrike · Tokyo, Japan · 6mo ago
About the Role:
You'll own your outcomes, from the strategies you run to the conversations that shape what we build next. This dynamic role is a strategic hybrid, combining the technical ingenuity of a Solutions Consultant with the implementation mastery of a Professional Services Consultant. Your mission is to serve as a trusted advisor for Wrike Japan’s high-value clients, bridging the gap between complex business challenges and transformative digital solutions. By leveraging deep expertise in Wrike’s platform, you will design, demonstrate, and deploy high-impact workflows that maximize ROI and drive long-term organizational success.
Your Impact:
- Strategic Evangelism: Articulate the value of Wrike’s core workflows (Campaign Management, PPM, Creative Production, etc.) to prospective and existing clients.
- Pre-Sales Excellence: Partner with Sales to navigate complex scoping, conduct technical discovery, and deliver tailored demos that map Wrike’s capabilities to unique business needs.
- End-to-End Implementation: Lead the full customer journey—from initial design and configuration to rollout and adoption monitoring—ensuring a seamless transition and rapid time-to-value.
- Cross-Functional Leadership: Collaborate with Product, Marketing, and Engineering teams to influence the product roadmap and develop short-term workarounds for unique client requirements.
- Mentorship: Act as a workflow expert, coaching junior team members on consulting best practices and technical delivery.
Your Qualifications:
- Education: B.S. in Computer Engineering, Software Engineering, or equivalent practical experience.
- Experience: 3+ years in Sales/Solutions Engineering and 5+ years in project management or SaaS-based consulting.
- Workflow Expertise: Deep understanding of Project Portfolio Management (PPM), Client Service Delivery, and Product Lifecycle Management.
- Technical Proficiency: Experience working with APIs to create integrated ecosystem solutions and automated workflow environments.
- Methodology: Formal certification in project management (Agile, PMI, Prince2, or Lean) and a firm grasp of Change Management principles.
- Communication: Exceptional presentation skills with the ability to handle objections and influence executive-level stakeholders.
Standout Qualities:
- Advanced Education: An MBA or relevant Master’s degree.
- Certified Presenter: Prior Demo2Win certification or formal sales demonstration training.
- Wrike Insider: Previous experience as a Wrike Power User, Administrator, or Consultant.
- Ecosystem Architect: The ability to position Wrike within complex tech stacks, ensuring interoperability with third-party tools.
- Innovative Problem-Solver: A creative mindset that thrives on "unsticking" complex processes and designing non-traditional solutions.
Team Dynamics:
You will join a high-energy, collaborative team in Japan that sits at the intersection of Sales and Customer Success. Reporting to the regional leadership, you will work closely with Account Executives to win new business and Technical Account Managers to ensure long-term health. We pride ourselves on a culture of accountability, empathy, and collective winning—where we put the team and the customer first.
Our Work Style:
Wrike is a pioneer in the collaborative work management space, and we "drink our own champagne" by using our platform to manage every project and milestone.
- Hybrid Flexibility: A blend of in-office collaboration and remote focus.
- Tech Stack: You’ll live in Wrike, Salesforce, and various integration platforms.
- Methodology: We lean heavily into Agile and Lean principles to remain iterative and fast-moving.
- The Wrike Edge: Unlike competitors, we focus on deep vertical integration—offering specialized Solution Deployment Packages that solve specific industry pain points out of the box.
Benefits & Perks:
- Growth Opportunities: Clear career progression paths with opportunities to advance into senior account management or leadership roles, based on your performance and goals
- Life Insurance
- Long Term Disability Insurance
- EAP
- Health Insurance
- Corporate Pension Plan
- Parental Leave
- Volunteer Days
- Workers Compensation
- Commuter Allowance
Your recruitment buddy will be Tripti Sachan, Senior Recruiter.
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Who Is Wrike and Our Culture
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.