Senior Technical Services Consultant (USA)
Wrike · Remote · United States · 3mo ago
About the Role:
You'll own your outcomes, from the strategies you run to the conversations that shape what we build next. As a Technical Consultant at Wrike, you will help customers unlock new levels of productivity by designing and deploying advanced solutions that position Wrike as the central orchestrator of work across their application ecosystems. You will act as a trusted technical advisor, combining hands-on implementation with strategic consultation to deliver integrations, migrations, and intelligent workflows that create immediate and measurable business impact.
This role requires deep curiosity, strong technical problem-solving skills, and the ability to quickly build expertise in Wrike’s platform, including the Wrike API, Wrike Integrate, Wrike Analyze, and emerging AI-driven technologies. You will work closely with customers to architect scalable solutions, guide successful implementations, and enable long-term adoption and value realization.
Your Impact:
- Act as a trusted technical advisor to customers, diagnosing business challenges and designing solutions that drive measurable ROI through integration and data strategy.
- Lead discovery sessions to identify integration requirements, data sources, migration scope, volume expectations, and associated risks.
- Translate customer needs into structured solution designs, including integration architecture diagrams, data mapping documentation, field transformation specifications, and migration runbooks.
- Own end-to-end delivery of complex integrations using iPaaS platforms, connecting Wrike seamlessly into broader customer technology ecosystems.
- Build and configure automated workflows, triggers, and data synchronization patterns with robust handling for retries, errors, deduplication, and rate limits.
- Design and implement API-based integrations using REST/SOAP protocols, OAuth2 authentication, webhooks, and event-driven architectures.
- Maintain clear and comprehensive technical documentation, including flow diagrams, activity diagrams, and functional specifications.
- Lead enterprise-scale data migration projects from source analysis through cutover, including ETL design, field mapping, transformation logic, cleansing, validation, and reconciliation.
- Develop and execute migration test plans to ensure data integrity, record accuracy, and zero-loss delivery.
- Build and maintain cutover and rollback plans, proactively managing migration risks across large datasets.
- Work with structured data formats such as SQL, CSV, and JSON, applying scripting for transformation and automation tasks.
- Deliver knowledge transfer sessions and create user guides, admin runbooks, and training materials for both technical and non-technical stakeholders.
- Proactively troubleshoot, test, and optimize integration and migration solutions after deployment to ensure ongoing reliability and performance.
- Establish monitoring and alerting patterns for live integrations to identify issues before they affect customers.
- Build deep expertise across Wrike’s product suite, integration capabilities, and the broader enterprise application ecosystem.
- Contribute to internal knowledge bases, reusable assets, and process improvements that elevate the quality and consistency of customer delivery.
- Serve as a technical resource for internal teams on integration strategies, migration approaches, and platform capabilities.
Your Qualifications:
- 4+ years of experience in Solutions Consulting, Technical Implementation, Post-Sales Engineering, or a related role
- Bachelor’s degree or equivalent practical experience
- Proven track record delivering complex SaaS implementation projects involving enterprise integrations and large-scale data migrations
- Hands-on experience with iPaaS platforms such as Workato, TIBCO, Dell Boomi, or MuleSoft, including design, build, and production deployment
- Strong understanding of REST and SOAP APIs, JSON data structures, authentication methods such as OAuth2 and SAML, and webhook architectures
- Proficiency in SQL for querying, transforming, and validating relational data
- Experience working with large, structured datasets
- Scripting experience in Python, JavaScript, or similar languages for data transformation, automation, and integration tasks
- Demonstrated experience leading data migration projects, including field mapping, ETL logic, cleansing, validation, and reconciliation
- Familiarity with data visualization tools such as Power BI or Tableau
- Understanding of enterprise application integration trends, data governance principles, and considerations for PII or regulated environments
Standout Qualities:
- Experience with enterprise cloud business applications such as Salesforce, Workday, NetSuite, ServiceNow, or similar platforms
- Proficiency with command-line tools, scripting, or infrastructure automation that supports integration and migration workflows
- Domain expertise in enterprise workflows such as Project Portfolio Management, Campaign Management, Creative Production, or Client-Service Delivery
- Exposure to AI/ML tools or LLM-based workflow automation in enterprise SaaS environments
- Strong analytical mindset with the ability to approach complex technical challenges in a structured and evidence-based way
- Excellent communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences
- Strong organizational skills and the ability to manage multiple customer workstreams and timelines effectively
- Collaborative mindset and ability to work cross-functionally with customers, Sales, Product, Support, and Professional Services teams
- Curiosity, adaptability, and a self-directed approach to learning new tools and technologies
- Proactive problem-solving skills, with the ability to anticipate risks and bring solutions forward early
Team Dynamics:
As a Technical Consultant at Wrike, you will work closely with customers as well as cross-functional internal teams including Sales, Product, Support, and Professional Services. You will serve as both a customer-facing consultant and an internal technical resource, helping shape best practices around integrations, migrations, and solution delivery. This role is ideal for someone who thrives in a collaborative, fast-moving environment and enjoys combining strategic thinking with hands-on execution.
Our Work Style:
This role blends strategic consulting with hands-on technical delivery. You will work across Wrike’s solution stack, including the Wrike API, Wrike Integrate, and Wrike Analyze, while also leveraging iPaaS platforms, APIs, scripting languages, and data tools to solve complex customer challenges.
Typical tools and technologies may include:
- Wrike API
- Wrike Integrate
- Wrike Analyze
- REST / SOAP APIs
- OAuth2 / SAML
- Webhooks
- SQL
- JSON / CSV
- Python / JavaScript
- Workato, TIBCO, Dell Boomi, MuleSoft
- Power BI / Tableau
This role stands out through its combination of customer strategy, technical architecture, enterprise integration delivery, data migration leadership, and exposure to innovative AI-driven workflow solutions.
What’s Next?
- Recruiter screen 30 mins
- Hiring Manager Interview 30 mins
- Technical Interview 60 mins
- Cultural interview 60 mins
Benefits & Perks:
- Flexible Time Off (FTO)
- Company 401(k) Match
- Parental Leave: 18 Weeks Maternity / 4 Week Paternity
- 2 Volunteer Days
- Health (medical, dental & vision) Insurance (EEs + Dependents)
- Disability (STD, LTD) & Life Insurance Plans (2x Salary, Capped)
- Working from Home Allowance ($40 / Monthly)
- $500 Working from Home home office set-up Stipend
Your recruitment buddy will be Aleksandar Chernev, Senior Technical Recruiter.
#LI-AC1
The range below reflects the total on-target earnings (including base salary and performance-based bonus potential) for this full-time position and applies to all U.S. locations, excluding benefits and other incentives. The final offer within this range will consider factors such as the role, seniority level, geographic location, and employment contract type. An individual’s work location, unique skills, experience, and relevant educational background will also influence the final offer. For tailored compensation details based on your preferred location, please discuss with your recruiter during the hiring process.
Who Is Wrike and Our Culture
Our persona
Our culture and Values
🤩 Customer-Focused
We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind.
🤝 Collaborative
We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement.
🎨 Creative
We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions.
💪 Committed
We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth.