Senior Enterprise Software Engineer (ServiceNow)

About the Role:

As a Senior ServiceNow Software Engineer you will play a critical role in designing, developing, and optimizing enterprise‑grade solutions on the ServiceNow platform. This role partners closely with product owners, architects, and cross‑functional technology teams to deliver scalable workflows, integrations, and automation that enhance IT and business operations. The ideal candidate combines deep platform expertise with strong engineering discipline, delivering high‑quality solutions that adhere to architectural, security, and governance standards.

Responsibilities:
ServiceNow Development & Architecture

• Architect, design, and develop advanced ServiceNow applications, including custom data models, UI components, Business Rules, client/server scripts, Flow Designer automations, and platform configurations.

• Lead technical implementation across modules such as ITSM, ITOM, CMDB, APM, CSM, and HRSD based on organizational needs.

• Evaluate and implement platform best practices, ensuring maintainability, scalability, and adherence to enterprise governance.

• Perform code reviews, enforce development standards, and champion engineering excellence throughout the platform lifecycle.

• Drive performance tuning and optimization efforts across the ServiceNow ecosystem.

Platform Integrations

• Build and maintain high‑quality integrations using REST/SOAP APIs, MID Server, Integration Hub spokes, and event‑driven patterns.

• Collaborate with enterprise teams (e.g., Salesforce, SAP, Snowflake, Security, Cloud Services) to ensure stable, automated, high‑fidelity data flows that support mission‑critical processes.

• Troubleshoot integration failures and lead end‑to‑end resolution with internal partners and vendor support when necessary.

Skills:

Technical Leadership & Collaboration

• Translate complex business and functional requirements into robust technical designs and implementation plans.

• Provide mentorship, coaching, and technical guidance to junior and mid‑level ServiceNow developers.

• Engage with governance groups to ensure platform enhancements align with enterprise architecture, compliance, and data stewardship frameworks.

• Partner with stakeholders to drive solution clarity, refine user stories, and ensure smooth cross‑team execution.

• Troubleshoot production issues, conduct root‑cause analyses, and implement sustainable long‑term fixes.

• Maintain and improve technical documentation, including design specifications, architectural diagrams, deployment runbooks, and SOPs.

• Ensure alignment with platform security standards, including role‑based access controls, audit requirements, and best‑practice data protection.

• Contribute to continuous improvement initiatives by identifying automation opportunities and streamlining platform processes.

• Excellent analytical and problem‑solving skills with a structured approach to resolving complex issues.

• Ability to translate ambiguous or evolving business needs into clear technical requirements and scalable platform solutions.

• Highly proactive, detail‑oriented, and capable of independently managing priorities and deliverables from design through deployment.

• Strong ownership mindset with a passion for continuous improvement and high‑quality engineering outcomes.

Required Qualifications

• 7+ years of hands‑on ServiceNow development experience within enterprise environments.

• Expert‑level proficiency with JavaScript, Glide API, Flow Designer, Integration Hub, Portal development, and core ServiceNow data models.

• Strong understanding of ITIL/ITSM processes and experience applying them in platform design.

• Proven success building integrations using REST/SOAP APIs, MID Server, and integration frameworks.

• Solid understanding of CMDB structure, relationship modeling, discovery, and service mapping.

Certifications (required or strongly preferred):

• Certified System Administrator (CSA)

• Certified Application Developer (CAD)

• ITIL Foundation

Preferred Qualifications

• Experience working within Agile/Scrum environments.

• Familiarity with enterprise architecture processes, ServiceNow APM, and platform governance models.

• Strong communication skills with the ability to collaborate effectively with executives, architects, SMEs, and cross‑functional teams.

• Exposure to complex enterprise integrations (e.g., custom portals, CMDB implementations, workflow automation)

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.