Lead CX/UX Designer
Wolters Kluwer · Netherlands · 2mo ago
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About the Team
Wolters Kluwer’s Digital Experience Group (DXG) designs and delivers user-centered solutions across our global Tax & Accounting portfolio. In the Netherlands, we support tax professionals and accountants with mission-critical software that enables compliance, advisory excellence, and operational efficiency in a highly regulated environment.
Our UX organization partners closely with Product Management,Engineering teams& researchteamsto create solutions that are not only usable but strategically differentiated. Weoperatein complex multi-role, multi-regulatory contexts where precision, trust, and responsible innovation are essential.
About therole
AsLead CX/UX Designer – Tax & Accounting Netherlands, you own the design direction for a product line within the Dutch Tax & Accounting business unit. You align user needs, business strategy, and technical feasibility to deliver high-impact experiences across multiple products.
You combine strategic design leadership with people management. You will guide and develop a team of 4–5 designers, shaperesearchand design strategy at portfolio level, and ensure that UX capacity is aligned with roadmap prioritiesand initiatives.
This role requires the ability to influence senior stakeholders, and hands-on leadership insupportingresearch, service design, AI-enabled experiences, and responsible design practices.
Essentialduties andresponsibilities
Strategy &portfolioleadership
- Own and drive the design direction across multiple products within the Dutch Tax & Accounting portfoli
- Align user insights, BU priorities, AI/technology capabilities, and regulatory constraints into cohesive experience strategies
- Contribute to Business Unit visioning and annual planning cycles
- IdentifyUX capacity gaps and proactively escalate needs during roadmap and budget discussions
- Partner withstakeholders toinform hiring and budget allocation decisions
- Translate strategy into clear UX priorities that support measurable product line impact
Userresearchstrategy &execution
Lead research strategy acrossportfolios.
Collaborate with the research team onresearch studies for multi-role, multi-regulatory environments (e.g., accountants, SMEs, advisors)
Collaborate on AI (research) initiatives to inform intelligent and agentic user experiences
Engage senior stakeholders across Product, Engineering and Design to define research directionin collaboration with the researcher.
Apply service design methods such as ecosystem mappingand end-to-end journey modeling
Define and evolve maturity models for user understanding across personas and segments
Merge behavioral analyticsandqualitative researchinto actionable insights
Identifycross-product patterns in Job Maps and workflow behaviors
Designleadership &delivery
Provide daily direction,coachingand feedback to 4–5 designers
Ensure consistent application and evolution of the Wolters Kluwer Product Design System
Plan andfacilitateDesign Thinking workshops,brainstormsessions, and strategic alignment workshops
Act as primary liaison between UX, Product Management and Engineering
Maintainhigh standardsof accessibility (WCAG),usabilityand technical feasibility
Guide the integration of AI-powered experiences, prompt design, LLM orchestration and responsible AI principles
Define UX and AI evaluation metrics to measure impact
Job Qualifications
10+ years of experience in UX/Product Design, preferably in complex B2B software environments
Proven experience leading design across multiple products or a product line
Experience managing designers (direct reportsrequired)
Deep understanding of Lean Product and Lean UX principles
Experience working in cross-functional teams
Ability tooperatewith limited guidance and make independent strategic decisions
Experience in Tax & Accounting or other regulated industries is highly desirable.
Technical Skills
Experience with design systems and scalable UX patterns
Strong knowledge of WCAG standards and accessibility compliance
Experience synthesizing qualitative research and quantitative analytics
Familiarity with AI-enabled interfaces, prompting strategies and evaluation frameworks
Advancedproficiencyin Figma
Understanding of HTML5/CSS3 fundamentals
Experience working in Agile software development environments
Clear articulation of your leadership role, teamcollaborationand measurable impact
You should be prepared to present case studies to senior stakeholders.
Our Interview Practices
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.