Director, AI Product Ops

Director, AI Product Ops — Direct Tax & Audit Product

Job Description:

We are seeking an exceptional, transformative Director of AI Product Ops to lead the operational and cultural evolution of Thomson Reuters' Direct Tax & Audit product organization.

In this exciting opportunity as Director, AI Product Ops, you will evolve our traditional program and operations function into a lean, AI-first Product Ops office. Your mission is two-fold: drive operational excellence across our entire software portfolio with "near-zero-overhead," and spearhead our AI maturity program, moving our teams from basic personal productivity to advanced, agent-driven workflows.

This is a hands-on, builder's seat designed to modernize how our teams work. You will serve as a critical catalyst for product innovation and foster faster, more effective ways of working across the team. By automating coordination and program management tasks, you will not only liberate our product teams from administrative overhead, but enable them to focus on deep customer discovery, modern product craft, and high-velocity execution—ultimately delivering superior customer experiences, higher-quality products, and stronger commercial value for Thomson Reuters. You will lead a small, senior team of product ops experts and carry a Direct Tax & Audit-wide change-management mandate.

Scope of the Estate

Your operational mandate spans the entire Direct Tax & Audit product landscape:

• The Core Portfolio ("Bedrock"): Our market-leading, established suite of tax and accounting products.
• The Agentic Stack ("Catalyst"): Our cutting-edge, agent-first platform powering experiences like CoCounsel and Ready to Review.

Key Responsibilities:

1. AI-First Product Operations

• Drive a Near-Zero-Overhead Model: Architect and run product operations where AI agents automate traditional coordination tasks—such as status reporting, dependency tracking, and cross-functional communications—allowing humans to focus on product judgment and execution.
• Streamline the Product Estate: Own product operations across both the Core ("Bedrock") and Agentic ("Catalyst") portfolios, unifying them under a single, highly efficient, and modern operating rhythm.
• Bridge Multi-Product Dependencies: Own the dependency seam where product commitments break. Build automated tooling and visibility systems to expose cross-team dependencies, GTM milestones, and timelines across Catalyst and Bedrock applications.
• Support Modern SDLC Workflows: Ensure that all operational processes and visibility tools integrate seamlessly with our suite of modern agile and AI tools (e.g., Linear, Slack, GitHub, Claude) so that the operational backbone supports, rather than slows down, rapid engineering sprint cycles.
• Partner on Migrations: Collaborate with Customer Success to integrate large-scale customer migrations smoothly into the product-ops framework without interrupting core product execution.
• Define & Execute against Metrics that Matter: Move the organization away from vanity metrics toward metrics that drive the business forward.  Execute a regular cadence that moves the metrics and the business.

2. AI Transformation across Direct Tax & Audit

• Drive the AI-Maturity Roadmap: Lead Direct Tax & Audit's evolution from Level 1 AI usage (individual productivity tools) to Level 2 (shared team infrastructure: e.g., shared prompts, MCP integrations, shared skills) and toward Level 3 (agents acting on systems of record) and beyond.
• Enable Modern PM Ways of Working: Use the AI-maturity transformation as the vehicle to elevate the PM craft. Lead enablement of PMs on using modern AI tools (e.g., Cursor, v0, Claude Code) and AI-first product development.
• Build Shared Capability Playbooks: Establish and scale the internal playbooks (covering shared context, agentic workflows, model evaluations, and prompt libraries) that teams adopt as standard, reusable infrastructure.

3. Leadership, Change Management & Team Evolution

• Build and Lead a High Impact Team: Recruit, mentor, and manage a high-performing, lean team of senior program-ops experts, establishing a strong operational cadence and a high bar for talent & execution.
• Execute a Direct Tax & Audit​-wide Mandate: Act as an influential change agent across Direct Tax & Audit, brokering alignment and operational commitments with product, engineering, and design teams outside your direct reporting line.
• Drive the Transformation Drumbeat & Communications: In close partnership with the Head of Direct Tax & Audit Product and the Direct Tax & Audit Product Leadership Team, design and lead a comprehensive change-management communications strategy. Establish a regular, engaging organizational 'drumbeat' to share wins, spotlight successful AI-enabled behaviors, reinforce new ways of working, and maintain high transformation momentum across the division.

You’re a fit for this role, if your background includes:

• AI-Native: You have successfully driven a real organization or department up the AI maturity curve (L1 to L2/L3). You think in terms of systemic capability and shipped outcomes, and you are highly fluent in modern AI tooling (agents, prompt engineering, MCP, evals, and prototyping).
• Modern Product-Ops & SDLC Advocate: You value lean, automated systems and shared team infrastructure over traditional, heavy PMO ceremony. You understand modern software development lifecycles (SDLC) and how to design operational systems that help modern PMs, Engineers, and Designers build software faster.
• Ambidextrous Operator: Equally credible and comfortable operating across complex, high-transaction legacy architectures (Bedrock) and fast-moving, agent-first modern stacks (Catalyst).
• Transformational Change Leader: You are an inspiring evangelist who drives cultural and behavioral shifts by building excitement, capturing buy-in, and bringing teams along on the journey. Rather than relying on top-down mandates, you lead with influence, empathy, and positive reinforcement to align cross-functional partners around a shared vision.
• Hands-on AI Fluency: You are a daily, active user of agentsand LLMs. You possess intuitive, practical knowledge of how generative AI tools can optimize a product team's day-to-day work.

Required Qualifications:

• 10+ years of experience in program management, product operations, or technical operations leadership at scale.
• Deep familiarity with modern product management practices (ideally within modern tech, high-growth startups, or progressive B2B SaaS), with a clear understanding of how modern PM, Engineering, and Design squads collaborate.
• Proven experience implementing modern agile SDLC structures and automating project-tracking workflows.
• Experience in regulated or professional software industries (e.g., tax, legal, audit, finance, or compliance) where data security, accuracy, and AI governance are critical is a strong plus.
• Demonstrated track record of leading change-management and communication initiatives, upskilling teams, and inspiring cultural transformations to adopt modern, technical capabilities.
• Demonstrated track record of leading change management initiatives, upskilling teams, and transitioning legacy roles into modern, technical capabilities.
• Bachelor's degree in Computer Science, Business, Engineering, Management Information Systems, or a related field.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Business, Engineering, Management Information Systems, or a related field.

#LI-DS4

This posting is for proactive recruitment purposes and may be used to fill current openings or future vacancies within our organization.

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will assess the information provided by you and compare it to the requirements listed for the role, and present the result to our recruitment personnel for further review. The AI system acts as a supporting tool, but there is always a human making the decision if you will be considered for the role.In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.

Eligible office location(s) for this role include one or more of the following: New York City, San Francisco, Los Angeles, and/or Irvine, CA; McLean, VA; Washington, DC. The base compensation range for the role in any of those locations is $181,400 USD - $337,000 USD.
For any eligible US locations, unless otherwise noted, the base compensation range for this role is $157,500 USD - $292,500 USD.
For Ontario, Canada, the base compensation range for this role is $172,000 CAD - $222,000 CAD.

Base pay is positioned within the range based on several factors including an individual’s knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.
This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.


About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department at HR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com