Engineering Manager, Zo
Zocdoc · New York, United States · 3mo ago
Our Mission
You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked.
We’re here to give power to the patient.
For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace topower access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more.
Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking.
Fixing healthcare starts with fixing access to it. And we're still just getting started.
Your Impact to the Mission
Zocdoc’s most important asset is our people. As an Engineering Manager for Zo, Zocdoc’s AI phone assistant, you will play a critical role in achieving Zocdoc’s strategy of being the front door for healthcare. Zo acts like a human and manages appointments like an expert, handling unlimited inbound scheduling calls. Zo vanquishes hold times and instantly schedules appointments 24/7 using natural, conversational language. As the leader for this team, you’ll be on the cutting edge of building an LLM-based product, using voice technologies, and integrating with EHR systems. You will work with a highly motivated and experienced engineering team while collaborating with cross-functional teams, including Product, Sales, Data, Ops, Design, and Product Marketing. Your leadership, technical skill, and strategic vision will directly contribute to the value we deliver to our clients and the overall improvement of the healthcare experience.
You’ll enjoy this role if you are…
- Inspired by the opportunity to positively impact the healthcare experience for millions of customers and providers.
- Entrepreneurial, having a strong technical background, an ownership mindset, and a penchant for product and business strategy
- Passionate about software engineering and product development and building scalable, technical solutions
- Willing and eager to learn, including hands on development, code and system design review to guide and set an example for your team
- A leader who enjoys inspiring, supporting, and influencing their teams to do their best work with a focus on accountability, velocity, and continuous improvement
- A strong collaborator with excellent communication skills who enjoys being the bridge between engineering, product, and internal stakeholders
- A believer that diverse and inclusive teams and cultures are non-negotiable
Your day to day is…
- Leading, managing, and growing a team of software engineers to deliver highly reliable, performant software solutions
- Partnering with product, design, and commercial teams to build out a clear technical product strategy and roadmap
- Working across the organization on Engineering culture, helping to build career ladders, steer cross-team events, and help build an inclusive technology workforce
- Mentoring and coaching a team of engineers to maintain a high quality of work, while delivering new features with bleeding edge technology at high velocity
- Ensuring we are building out the platform’s capabilities with attention to security, scale, performance, and uptime
- Working with cutting edge voice AI tools and technology
You’ll be successful in this role if you have…
- The mentality of an entrepreneur/owner and a strong bias to action
- Experience working on consumer facing AI products, bonus if voice AI products
- Shipped multiple product features to external customers, either as an IC or Manager
- A deep knowledge of software development methodologies
- A passion for understanding the use cases of your customers and a focus on collaboration
- Experience working with microservice architectures and AWS / cloud environment
- AWS, React / JS for frontend development, C# / Python for backend development
- The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
- Solid communication skills with the ability to influence key stakeholders and build consensus with engineers at all levels
- Humility. You believe in treating all people with dignity and respect, regardless of title or tenure, and you approach tough conversations with empathy
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer funded match
- Corporate wellness program with Wellhub
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch everyday along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
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