Quality Engineer, Professional Senior

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

The Quality Engineer, Senior implements and maintains ISO 9001 quality assurance protocols and methods across the organization. In this role you will design methods and procedures for maintaining and improving our global Quality Management System (QMS). In addition, you will utilize your practical knowledge of business processes and quality auditing to anticipate and prepare for possible non-conformances of product design processes.

The ideal candidate has previously implemented an ISO system from the start, has successfully audited design processes, and has solid experience improving and maintaining ISO 9001 Quality Management Systems.

Ideal work location Guangzhou CN or Penang MY

Essential Duties and Responsibilities

• Conducts global internal ISO 9001 audit, training and external audits, as required.
• Takes initiative to gather data through internal audits and other methods to investigate and timely close potential non-conformances. Collects data and uses data collected by others.
• With minimal day to day instructions, conducts activities to support quality execution against key QMS performance metrics.
• Regularly monitors/reviews business and operational processes to evaluate for continuous improvement opportunities. 
• Acts as an advisor to less-senior technicians and/or engineers in vetting non-conformances.
• Trains and mentors technicians and/or engineers by developing and deploying curricula.
• Understands key QMS quality metrics and current performance levels. Uses technology to visually present data and analyses in meaningful ways.
• Leverages tools to simplify complex data or information to improve comprehension. Takes the initiative to create reports to meaningfully represent business outcomes and drive decisions.
• May or may not recommend new standard reports based on data trends. Routinely summarizes information, process improvement data, analyzes data, and makes recommendations to management. 
• May represent the unit on project teams. May perform in project leadership role on projects of limited scope and impact.
• Assists in building accurate audit schedules.
• Resolves a wide range of issues in innovative as well as practical ways.
• Networks with key contacts outside own area of expertise.
• Interacts with management and external stakeholders on matters requiring coordination across organizational lines.

Qualifications

Minimum Qualifications:

• Bachelor’s degree preferred.
• Minimum 5+ years' work experience.
• 5+ years' experience improving and maintaining ISO 9001 Quality Management Systems REQUIRED.
• Education and training in quality principles REQUIRED.
• Advanced knowledge of MS Office suite, including Word, Excel, PowerPoint, and data analysis tools, such as Power BI REQUIRED
• Ability to travel (approximately 10%).

Preferred Qualifications:

• ISO 9001 Lead Auditor training from an accredited organization.
• Six Sigma training (GB/BB) or similar certification / training.
• Familiarity with applying Artificial Intelligence (AI) or machine learning concepts to quality data analysis, process automation, or continuous improvement initiatives
• Demonstrated experience auditing a design process strongly preferred.
• Self-starter with the ability to take initiative.
• Excellent auditing skills and ability to understand processes and make continual improvement recommendations.
• Demonstrates a high concern for detail, accuracy, and compliance to Company and Corporate policies and procedures.
• Ability to work with cross-functional groups.
• Ability and comfortable working with individuals ranging from repair tech to senior director.
• Excellent problem solving and analytical ability.
• Excellent English communication and collaboration skills.
• Ability to work independently under limited supervision.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.