Field Engineer – North England
Unisys · Manchester, United Kingdom · 1mo ago
What success looks like in this role:
Job Purpose
The Campus Field Engineer provides flexible on-site technical support across multiple customer locations, ensuring uninterrupted service delivery during planned and unplanned absences.The majority ofthe customer locations are inManchester, Liverpool,Leedsand York.Therole also supports project delivery, IT refreshes, migrations, and service improvement initiatives across a diverse customer portfolio.UK SC clearanceis required tobe obtained andmaintainedthroughout employment.
Key Responsibilities
• Provide on-site field engineering support across multiple customer campuses and locations.
• Cover planned and unplanned absences.
• Deliver DSS support and IMAC activities.
• Diagnose and resolve hardware, software, and peripheral issues.
• Support customer projects, deployments, refreshes, and migrations.
• Provide VIP and VVIP support.
• Support Audio Visual and meeting room technologies.
•Maintainaccuratedocumentation andcomply withcustomer processes and SLAs.
You will be successful in this role if you have:
Required Skills & Experience
DSS, IMAC, Apple Mac, PC Hardware, Software Support, VIP & VVIP Support, Audio Visual Support, Customer Service, Asset Management, Ticketing Systems, Windows OS, Basic Networking.
Qualifications
Relevant IT qualification or equivalent practical experience. ITIL Foundation and vendor certifications desirable. Full UK drivinglicence& suitable vehiclerequired.
Role Summary
A versatile and customer-focused engineer responsible formaintainingservice continuity across multiple customer environments while delivering project support and exceptional customer service
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