Lead Technical Field Engineer
Unisys · Adelaide +1 · 1mo ago
What success looks like in this role:
Serves as a Remote Onsite Engineer supporting large, complex clients across the full range of company products and services.
Performs advanced troubleshooting and remote resolution of storage and endpoint issues, including break/fix support.
Uses servers to remotely access and manage client endpoints for support, configuration, and issue resolution.
Provides senior-level remote support for priority client engagements.
Uses advanced tools and deep technical expertise to resolve complex client problems and guide high-level configuration, deployment, and installation activities for storage and network devices.
Applies advanced knowledge of hardware, software, and operating systems, along with expert-level troubleshooting skills, to resolve critical and escalated issues from team members and/or clients.
Supports and resolves faults across all user endpoints and attached devices, including issues spanning multiple networks, printers, and applications.
Drives Continuous Service Improvement (CSI) by identifying opportunities for innovation, process optimization, and automation to enhance service delivery and client outcomes.
Collaborates remotely with cross-functional teams to ensure high-quality, timely delivery of technical solutions.
You will be successful in this role if you have:
NV1/NV2 security clearance is required for this role.
High School Diploma preferred.
Relevant technical certifications preferred (e.g., vendor-specific storage/network/endpoint certifications).
Generally, 5+ years of progressive experience in the area of responsibility, with demonstrated expertise in complex, enterprise-level environments.
Proven ability to work independently in a remote capacity while managing high-priority client relationships.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
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If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.