Network Monitoring Engineer - VOIS

Join Us

What you’ll do

• Monitor customer networks and network elements continually, in line with defined service-level agreements.
• Identify and validate alarms, carry out an initial diagnosis and classify faults according to service requirements.
• Notify customers and internal stakeholders about faults and their potential network impact.
• Create accurate trouble tickets and route them to the appropriate fault-resolution or investigation teams.
• Collaborate with technical teams, incident management teams, service desks, first-line support teams and key IT contacts.
• Communicate faults accurately to customers within the required notification timelines.
• Help maintain high service availability by supporting timely fault identification and escalation.
• Contribute practical ideas for improving network-monitoring processes and service quality.
• Prioritise monitoring and communication activities effectively during high-pressure operational situations.

Who you are

• You have foundational knowledge of networking concepts, including the OSI model, TCP/IP, basic routing and switching.
• Exposure to Cisco networking is preferable.
• You can use common desktop applications, including Windows operating systems, internet browsers, office software and email applications.
• You have an engineering qualification; an engineering diploma is acceptable.
• A CCNA certification or postgraduate qualification in advanced networking is desirable.
• Experience in an ISP, telecommunications, Network Operations Centre or managed-services environment is desirable.
• You apply methodical troubleshooting, analytical thinking and structured problem-solving.
• You communicate clearly in written and spoken English.
• You can learn independently, acquire new technical knowledge quickly and work collaboratively.
• You can organise priorities during high-pressure situations and take ownership of finding appropriate solutions.
• You are comfortable working in a 24x7x365 shift environment.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Exposure to large-scale IP networks and telecommunications services supporting customers across global markets.
• Practical experience in real-time network monitoring, alarm validation and fault reporting.
• Opportunities to collaborate with network, technical support, incident management and service desk teams.
• Experience working with structured service-level agreements, operational processes and customer communications.
• The opportunity to contribute ideas that improve monitoring processes and service availability.

Who we are