Delivery Manager

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

Location: Paddington or Newbury (Hybrid)

We design, build and operate the digital and IT capabilities that power Vodafone’s next-generation products and services. We provide the engineering foundations, reusable platform capabilities, APIs, integrations and secure digital services that enable rapid, scalable delivery across customer journeys, propositions and markets.

Joining us means contributing to the platforms, engineering practices and technology capabilities that underpin Vodafone’s future growth. Our delivery teams work across product, engineering, architecture, network, security, operations and supplier partners to turn complex transformation outcomes into executable plans and controlled releases.

The Delivery Manager is responsible for managing delivery across integration, testing and migration activities required to enable the successful adoption of new platform capabilities, services and customer traffic into the strategic Digital & IT platform estate. The role provides day-to-day delivery leadership across multiple cross-functional teams, ensuring milestones, dependencies, risks, environments and readiness activities are actively managed through to production implementation.

The role is expected to manage complex delivery dependencies across Digital & IT, Core Network, product and third-party suppliers. It ensures that integration scope is understood, testing is planned and executed, migration activities are governed, and service readiness is achieved before cutover.

Working closely with Product Owners, Architects, Engineering Leads, QA Leads, Service Design, Operations, Network Teams and delivery partners, the Delivery Manager brings structure, pace and clarity to delivery, ensuring dependencies, risks and milestones are effectively managed from inception through to production readiness. The role translates strategic and delivery objectives into actionable plans, drives issue resolution, and supports leadership decision-making through clear reporting, governance and escalation.

Given the responsibilities outlined above, the role includes:

• Tracking delivery of development workstreams across Digital & IT, Network and third-party domains.
• Coordinating integration activities across platforms, products, partners, suppliers and technology domains.
• Managing test planning and execution across SIT, Operational readiness and Deployment Verification Testing.
• Driving migration planning, rehearsal, cutover, rollback and post-implementation readiness activities.
• Maintaining integrated plans, RAID logs, milestone views, dependency trackers and governance reporting.

What you’ll do

• Maintain integrated delivery plans for platform integration, testing and migration activities.
• Coordinate cross-domain activities across Digital & IT, Core Network, OSS/BSS, product, engineering, operations and supplier teams.
• Drive delivery of technical integrations, including connectivity dependencies, environments and test data requirements.
• Manage program-level testing activity, including SIT, integration testing, E2E validation, operational readiness testing, defect triage and release readiness evidence.
• Lead migration planning activities, including migration sequencing, rehearsals, cutover planning, rollback preparation, hyper care and post-implementation review.
• Provide clear, concise and leadership-ready delivery reporting on progress, blockers, quality, readiness and key decisions.
• Escalate delivery risks in a timely manner and drive recovery actions with accountable owners.
• Ensure migration and release entry and exit criteria are understood, agreed and evidenced before key decision gates
• Support supplier and partner delivery management, ensuring commitments are tracked and aligned to program outcomes. 
• Delivery Management - Ability to turn complex program outcomes into actionable plans, milestones and governed delivery execution.
• Integration Delivery - Experience coordinating technical integrations across platforms, APIs, channels, network systems and third-party services.
• Migration & Cutover Management – Experience of managing migrations, rehearsals, cutover, rollback and post-release stabilisation.
• Dependency & Risk Management - Strong capability to identify/track cross-team dependencies, delivery risks and blockers, then drive practical resolution.
• Governance & Reporting - Ability to maintain accurate plans, RAID logs, status reporting and decision materials for program governance.
• Vendor Management - Experience coordinating with external delivery partners, ensuring alignment to timelines, quality standards, and Vodafone engineering and delivery practices.

Who you are

• 5+ years’ experience in delivery management, programme delivery, technology delivery or complex change delivery.
• Proven experience managing integration, testing or migration activities across complex technology landscapes.
• Experience working in agile, hybrid or scaled delivery environments with engineering, product and platform teams.
• Strong knowledge of RAID management, dependency management, delivery planning and governance reporting.
• Experience coordinating test phases, defect triage, release readiness and production implementation activities.
• Experience managing suppliers, partners or cross-functional delivery teams.
• Strong communication, facilitation and stakeholder management skills.
• Experience using delivery tooling such as Jira, Confluence, Teams, SharePoint and Microsoft 365.

Delivery qualification or equivalent experience, for example PRINCE2, Agile, SAFe, Scrum Master or equivalent practical delivery background.

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• The opportunity to contribute to the digital platforms and technology capabilities supporting Vodafone’s future products, services and customer journeys.
• Exposure to complex, cross-functional delivery involving Digital & IT, Network, Product, Engineering, Quality Assurance, Operations and external partners.
• The opportunity to influence the safe adoption of new platform capabilities and services across a large-scale technology environment.
• Experience working on high-impact integration, migration, service-readiness and production implementation initiatives.
• The ability to build strong professional relationships with technical specialists, delivery partners and senior stakeholders.
• A role in which disciplined planning and proactive risk management can directly improve delivery predictability, customer experience and operational stability

What skills you will learn

• Advanced planning and coordination across complex technology delivery landscapes.
• Platform integration and dependency management across APIs, channels, network systems and third-party services.
• End-to-end testing governance, defect triage and release-readiness assessment.
• Migration sequencing, rehearsal design, cutover governance, rollback planning and post-release stabilisation.Leadership-level reporting, programme governance and evidence-based decision support.
• Supplier and partner coordination across shared delivery outcomes.
• Practical risk recovery and issue-resolution techniques in ambiguous, fast-moving environments.
• Cross-functional stakeholder alignment across product, architecture, engineering, operations, networks and quality assurance

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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