Senior Customer Account Portfolio Manager
Vodafone · London, United Kingdom · 23d ago
Who we are
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
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About this role
Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a customer or OpCo.
They will own the commercial relationship and growth agenda across a defined area of the customer portfolio, with accountability for revenue growth, commercial performance, profitability and expansion of footprint within the customer.
This will involve owning C-Suite relationships for that portfolio, and various other relationships at senior level. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the Customer Account Lead.
The Portfolio Lead will be responsible for orchestrating stakeholders across VOIS and Vodafone to shape opportunities, develop account strategies and drive sustainable growth across their portfolio over the next 12-24 months.
What you’ll do
Client Relationship Management
-Understand the client’s business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
-Co-create with the customer, shaping deals and solutions to solve customer problems and win work versus the competition
-Build long standing relationships with the customer
Account Management
-Accountable for revenue growth, commercial performance and profitability across their portfolio of business
-Support the Customer Account Lead in the overall account agenda and priorities
-Implement the strategic roadmap and priorities set by the
Customer Account Lead, and use that to grow their book of business within that area of the business
-Influence and align stakeholders across service lines and functions to develop customer growth opportunities and support strategic account priorities
-Develop and execute account growth plans aligned to customer priorities and Vodafone strategic objectives
-Identify whitespace opportunities and expand Vodafone’s share of wallet within the customer
Sales leadership and Excellence
-Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones
-Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
-Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends
-Build and maintain a qualified pipeline of growth opportunities across the portfolio
-Act as the commercial focal point for opportunities within their portfolio, coordinating internal stakeholders to maximise growth outcomes
Who you are
-Demonstrated sustained client relations management experience at a C-suite level or with key decision makers in the industry, building trusted client relationships
-Managed a portfolio of work across multiple customers previously
-Shown ability to grow and expand existing engagements within a client environment
-Demonstrated ability to navigate complex matrix organisations and influence stakeholders to achieve commercial and customer outcomes
-Leadership skills with the ability to manage and inspire cross-functional teams
-Consulting experience ideally
Not a perfect fit?
VOIS Equal Opportunity Employer Commitment
Join Us
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can be truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.
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