Deputy General Manager-GLOBAL CISCO ACI NETWORK ENGINEER - PuneVOIS

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Cisco ACI specialist to provide expert-level operational support for global data centre network environments. This role sits within Network Operations and acts as a key escalation point for complex incidents, ensuring high availability, performance, and resilience of Cisco ACI-based infrastructure. The role operates in a real-time, 24x7 environment and requires strong technical ownership, problem-solving capability, and the ability to work collaboratively across global teams

What you’ll do

• Provide expert operational support for Cisco ACI data centre environments, ensuring service availability on a 24x7 basis
• Lead troubleshooting and resolution of high-severity incidents related to Cisco ACI fabric, including tenants, VRFs, bridge domains, EPGs, contracts, VLANs, VXLAN, COOP, VPC, and L3Out
• Configure, operate, and maintain Cisco ACI fabric using APIC controllers and Nexus 9000 spine–leaf architecture
• Perform lifecycle management activities such as upgrades, patching, and failover testing
• Monitor fabric health and performance using APIC dashboards, SNMP, syslog, packet capture, and automation tools
• Conduct detailed root cause analysis and drive continuous improvement initiatives
• Develop and maintain automation scripts using Python and Ansible to support operational efficiency
• Maintain accurate documentation including network diagrams, configurations, and operational procedures
• Participate in change management processes with a focus on risk mitigation
• Work with vendors for escalation and resolution of hardware and software issues
• Collaborate with cross-functional teams to support onboarding, optimisation, and operational excellence

Who you are

• An experienced network professional with strong hands-on expertise in Cisco ACI and data centre networking
• Proficient in Layer 2 and Layer 3 networking concepts within Cisco ACI environments
• Experienced with Nexus 9000 ACI switches and APIC controllers
• Comfortable working in high-pressure operational environments with critical service impact
• Skilled in incident management, root cause analysis, and change management
• Familiar with automation and scripting using Python, Ansible, and REST APIs
• Knowledgeable in integrating security technologies such as firewalls and load balancers with ACI
• A clear communicator who documents effectively and shares knowledge with peers
• Holds or is working towards relevant certifications such as CCNA, CCNP, or Cisco Data Centre / ACI certifications

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Opportunity to work on complex, global-scale data centre networks
• Exposure to advanced Cisco ACI and software-defined networking technologies
• A collaborative, inclusive environment that values continuous improvement
• The chance to influence service reliability and customer experience at scale
• Ongoing learning through real-world operational challenges and vendor engagement

What skills you will learn

• Advanced operational mastery of Cisco ACI and SDN technologies
• Automation and scripting for network operations using Python and Ansible
• End-to-end incident ownership and advanced root cause analysis techniques
• Vendor management and escalation handling in complex environments
• Best practices in operating highly available, large-scale data centre networks

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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• LinkedIn: https://www.linkedin.com/company/vois/
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