Deputy Manager_Network and Security Operations Specialist - Pune

Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
#VOIS #BeUnrivalled #CreateTheFuture

About this Role

We are seeking an experienced Network and Security Operations Specialist to manage the daily operation and implementation of office IT network and security services in Pune. The role requires expertise in routing and switching, wireless technologies, VPNs, FortiGate firewalls and SD-WAN, supported by 7 to 10 years of relevant experience.

What you’ll do

• Manage daily network and security operations and support infrastructure implementations.
• Assess infrastructure and processes, identify improvement opportunities and develop continual service improvement plans.
• Maintain service continuity arrangements, including backup, restoration and disaster recovery procedures.
• Implement approved network configurations in line with technical designs.
• Resolve incidents and service requests within agreed service levels.
• Execute changes with clearly documented risks and mitigation measures.
• Create and maintain standard operating procedures and knowledge articles.
• Identify opportunities to automate recurring operational activities.
• Complete effective shift handovers, including critical tickets and upcoming tasks.
• Participate actively in priority incident resolution until services are restored. 

Who you are

• You have 6 to 10 years of network and security experience.
• You possess practical knowledge of Cisco routing and switching, Cisco wireless and VPN technologies, FortiGate firewalls and SD-WAN.
• You understand incident, request, problem and change management practices.
• You can work effectively within defined service-level agreements.
• You apply clear, solution-focused thinking and communicate effectively with stakeholders.
• You hold CCNA, CCNP or NSE4 certification, or equivalent relevant expertise. 

Not a perfect fit?

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

What's in it for you

• Exposure to enterprise network and security technologies across a global organisation.
• Opportunities to improve service reliability through automation and continual improvement.
• Collaboration with technical teams during critical incident resolution and infrastructure changes.
• Experience supporting business-critical network services within an established operational framework.

What skills you will learn

• Advanced network and security operations.
• FortiGate firewall and SD-WAN administration.
• Service continuity and disaster recovery planning.
• Incident, problem and change management.
• Operational automation and knowledge management.
• Cross-functional communication during major incidents.

VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background. 

Join Us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.
We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.
With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

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